Welcome to the DC Water Customer Care Email Portal. This self-service platform is designed to facilitate the submission of written requests and important documents. Our objective is to provide seamless and efficient interactions with our services.
Through this portal, you can conveniently communicate with our Customer Care team, ensuring that your concerns are addressed promptly and securely. Whether you are seeking assistance with billing inquiries, service requests, or have questions about your account, our portal provides a streamlined way to connect with knowledgeable representatives. We strive to offer an accessible and user-friendly experience, helping you resolve issues efficiently while maintaining the highest standards of service excellence.
Legal Requests & Documents
Easily upload legal documents like death certificates, powers of attorney, or letters of authorization to update a DC Water account.
Plumbers Reports/Bill Disputes
Submit your bill dispute inquiries and plumbers' reports.
Billing Inquires
Submit your inquiry about monthly billing issues, late fees, or questions about your account balance.
Tenant/Property Management Agreement
Submit your tenant inquiries and property management agreements.
Emergency Command Center Requests
Need help with emergencies at home or in public space? We're here for you!
General Inquiries
Submit your general questions about DC Water and any of our services. Our team is ready to assist you!
