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Privacy Statement

Information Collection

The District of Columbia Water and Sewer Authority (DC Water) is the sole owner of the information collected on DCWATER.COM. DC Water collects information from our users at several different points on our Web site.


In order to make full use of the customer service section of this Web site, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address and password). DC Water will use this information to contact the user about services on our site for which he or she has expressed interest.

Information Use


DC Water stores information that it collects through cookies and log files. A profile is stored information that DC Water keeps on individual users viewing preferences. The information that is collected information is tied to the users' personally identifiable information to improve the content of the site for the user. DC Water does not share your profile with anyone else.


A cookie is a piece of data stored on the user's computer tied to information about the user. DC Water uses session ID cookies. For the session ID cookie, once users close the browser, the cookie simply terminates.

By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.

Log Files

Like most standard Web site servers DC Water uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track the user's movement in the aggregate, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

Communications from the Site

Newsletters/Email Alerts

If a user wishes to subscribe to our newsletter or email alerts, DC Water will ask for contact information such as name and email address.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if DC Water's service is temporarily suspended for maintenance DC Water might send users an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature.

Customer Service

DC Water communicates with users on a regular basis to provide requested services and in regards to issues relating to their account DC Water will reply via email or phone, in accordance with the users wishes.


Protection of User Privacy

DC Water will make every effort to preserve a user's privacy however DC Water may be compelled to disclose personal information when required legal or judicial process. DC Water will not sell user's personally identifiable information.

Third Party Intermediaries

DC Water uses an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.


This Web site contains links to other sites. Please be aware that DC Water is not responsible for the privacy practices of such other sites. DC Water encourages our users to b on alert when they leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.


From time-to-time requests information from users via surveys or contests. Participation in these surveys or contests is voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information will not be voluntarily shared with third parties unless DC Water is given prior notice and provide the customer a choice. Though DC Water may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes.


This web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/login forms ask users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with SSL, the encryption software. While on a secure page, such a submission form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

While DC Water uses SSL encryption to protect sensitive information online, DC Water also employs rigorous procedures and safeguards to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

If users have any questions about the security at our Web site, users can send an email to

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, DC Water provides a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done at the My DC Water section of our website or by emailing our Customer Service at Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If DC Water decides to change how it manages the protection of privacy on our website DC Water will post those changes on the homepage and at other places DC Water deems appropriate so that users will be aware of what information DC Water collects and how DC Water uses it.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

5000 Overlook Ave, SW
Washington, DC 20032
Phone: 202.787.2000
Fax: 202.787.2333