Rates and Billing

DC Water is committed to providing you with excellent customer service and information about your rates and billing. Save time by using the tips and tools in this section, including flexible bill payment options and ways to manage your DC Water account. 

If You Have Questions or Comments

EmailCustomer.service@dcwater.com

Phone: 202-354-3600

Mail
Customer Service 
1385 Canal St SE, Washington, DC 20003

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Tunnel Boring Machine named Mary undergoing Factory Acceptance Testing
Factory Testing Complete on DC Water’s first tunnel boring machine for the Potomac River Tunnel

Her name is Mary and she’s a tunnel boring machine (TBM) capable of cutting through hard rock and boring a tunnel 21 feet in width.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
May 1, 2025
Thursday, 9:30 AM