Preventing Leaks and Floods at Home

Some water emergencies in the home—such as leaks and weather-related flooding—are preventable.

  • To prevent roof leaks, clean debris from your roof and gutters regularly, and repair any damage to the roof.
  • Make sure that downspouts are pointed away from your home's foundation.
  • Check around and under appliances, such as the dishwasher and refrigerator, for signs of leaking water.
  • Replace washing machine hoses every three to five years to prevent them from leaking.
  • Check water heaters for rust, which may signal a problem. Make sure your water heater has a pan and drain under it. Most water heaters last eight to 12 years, so if yours is that age, you should get it checked to make sure it is functioning properly.
  • Check sink, ice machine, and dishwasher water lines for leaks and other damage or deterioration.
  • Consider buying an automatic water valve shut-off device, to use in case of emergency.
  • Remove garden hoses and turn off the water to exterior taps in the winter. If there is no exterior cut-off valve, insulate the tap.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

View of Mary at bottom of shaft inside tunnel shown from above
DC Water Launches Tunnel Boring Machine Mary, Marking Important Step for Potomac River Tunnel Project

First turn of cutterhead signals the start of excavation for the Potomac River Tunnel Project

In a defining moment for one of the District’s largest infrastructure investments, DC Water has marked its next major milestone in the Potomac River Tunnel Project. The first tunnel boring machine, Mary, has launched her northbound journey breaking through the soil to signal the start of excavation.

With the first turn of Mary’s drill-like cutterhead underground, the machine pushed forward to begin tunneling, representing the transition from years of planning and preparation to active tunnel construction on the $819 million project.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
April 15, 2026
Wednesday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.