Employees

Please verify the identity of utility workers asking for access to your property

Please be alert when someone comes to your door asking for entry to your property. From time to time, individuals may pose as a utility worker to gain access.

Customers should verify the identification of all utility employees coming to their homes. DC Water employees drive distinctively marked DC Water vehicles with DC municipal license plates, wear uniforms with DC Water logo patches and always carry a District of Columbia Water and Sewer Authority photo identification card.

Anyone fearing for their safety should call 911. To report suspicious vehicles or individuals, please call 311. Additionally call DC Water Customer Services Department at 202-354-3600, when reporting suspicious activities involving DC Water employees or impersonators.

DC Water : Uniforms and Vehicle
DC Water : Uniforms and Vehicle

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Aerial View of Construction near Watergate Complex Shows cranes and construction of drop shaft underway
Scaffolding Installation Begins near Watergate Complex for Potomac River Tunnel Project

Rock Creek and Potomac Parkway NW Beginning September 23, 2025, to Mid-November 2025

DC Water is installing temporary scaffolding at the Rock Creek Trail site, west of the Watergate Complex. Trail users are advised to adhere to flagger instructions during installation.

Scaffolding installation is expected to be completed by September 26, 2025, and will remain in place until mid-November 2025.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
October 7, 2025
Tuesday, 9:30 AM

Upcoming Events

Sep 27
11:00 am - 7:00 pm
Sep 28
10:00 am - 2:00 pm
Sep 29
6:30 pm - 8:00 pm

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.