The DC Water Board of Directors approved a new strategic plan, Blueprint 2.0, in July of 2021, and the new five-year plan takes effect on October 1, 2021. The plan is the successor to The Blueprint, launched in 2018, which has pushed us to operate as high-performing utility, improve employee engagement and the customer experience, better leverage technology, ensure a safe workplace, and enhance our readiness and resilience.
As CEO David Gadis says in the Foreword to Blueprint 2.0, "Now, the challenge before us is to build on that progress and set an ambitious course for the next five years and beyond. This organization has a hard-earned reputation for leadership and innovation, and in my opinion this plan, Blueprint 2.0, will accentuate our standing in the water and wastewater industry, ensure we continue to deliver unparallel water services to our community and position the organization to address the needs of the future."
The plan sets out five, interconnected Organizational Imperatives: Healthy, Safe and Well; Reliable; Resilient; Sustainable; and Equitable. Please click here to read the full document.