Customer Assistance Programs

DC Water offers a variety of programs to help eligible customers pay their water and sewer bills. To find out more information about payment assistance options, please call 202-354-3600 to speak with a Customer Care Associate.


Extended payment plans

Please call 202-354-3600 to speak with a Customer Care Associate for more details about extended payment plan options.

SPLASH (Serving People by Lending A Supporting Hand)

SPLASH is a DC Water program that helps customers maintain critical water and sewer service in times of financial emergencies. SPLASH is funded solely by contributions from our employees, customers and the community, and every dollar we receive is distributed to eligible customers. Visit our SPLASH online contribution form to make a donation.

DOEE Customer Assistance Program (CAP)

The Customer Assistance Program (CAP) is administered by the Energy Office at the District of Columbia's Department of Energy and Environment (DOEE). CAP provides eligible customers with a discount of up to 400 cubic feet of water and up to 400 cubic feet of sewer services per month, a current savings of up to $37.00 for water and sewer services.

In addition, participants in the CAP program are eligible for a 50 percent credit on the Clean Rivers Impervious Area Charge (CRIAC). With the 50 percent credit on the CRIAC, CAP customers will receive a total discount of more than $55 off the average monthly bill.

The DOEE determines eligibility on the basis of federal low-income guidelines. Applicants must provide:

* Proof of income, such as a paycheck stub

* Current utility bill

* Proof of age

For more information, please call the Department of Energy and Environment at 202-673-6700.