Customer Assistance Programs
DC Water offers a variety of programs to help eligible customers pay their water and sewer bills. To find out more information about payment assistance options, please call 202-354-3600 to speak with a Customer Care Associate.
Extended payment plans
Please call 202-354-3600 to speak with a Customer Care Associate for more details about extended payment plan options.
SPLASH (Serving People by Lending A Supporting Hand)
SPLASH is a DC Water program that helps customers maintain critical water and sewer service in times of financial emergencies. SPLASH is funded solely by contributions from our employees, customers and the community, and every dollar we receive is distributed to eligible customers. Visit our SPLASH online contribution form to make a donation.
DOEE Customer Assistance Program
Residential Relief Programs
The Customer Assistance Programs are administered by the Energy Administration at the District of Columbia's Department of Energy and Environment (DOEE).
The original Customer Assistance Program (CAP) provides eligible DC Water customers a discount on the first 400 cubic feet (3,000 gallons) of water and the first 400 cubic feet (3,000 gallons) of sewer services used each month. The annual discount is approximately $540. Eligible households receive an additional 50 percent reduction in the monthly CRIAC and a waiver to cover 100% of the Water Service Replacement Fee.
Customer Assistance Program II (CAP2)
CAP2 provides eligible DC Water customers a discount on the first 300 cubic feet (2,250 gallons) of water and 300 cubic feet (2,250 gallons) of sewer services used each month, with the exception of the PILOT and ROW fees, and 50% reduction in the monthly CRIAC. The annual discount is approximately $520.
Customer Assistance Program III (CAP3)
CAP3 provides eligible DC Water customers with a discount of 75% off of the monthly CRIAC. The average annual discount is approximately $210.
The DOEE determines eligibility on the basis of federal low-income guidelines. Applicants must provide:
* Most recent tax return
* Photo identification
* Current utility bill
For more information, and to apply, please visit DOEE's website or call 202-535-2600.