Visitor Center

DC Water's Visitor Center at Blue Plains, a 30,000 square-foot environmentally friendly building, is the first stop for the more than 1,000 visitors who tour the plant each year. It houses an educational classroom, security, the Office of Marketing and Communications' community outreach team and a warehouse. The modern design incorporates recycled materials, plant life and a large wall display that explains water and wastewater collection and treatment processes.  

The Visitor Center was built to LEED Silver certification standards and serves as a model for stormwater runoff reduction and energy efficiency.  

Green features:  

  • Green roof, vegetative swales and pervious pavement for stormwater runoff reduction 
  • Skylights, LED lighting, and a solar array roof for energy efficiency 
  • Low flow plumbing 
  • Building materials with high recycled and recyclable content 
  • All wood products made from FSC Certified lumber 
  • Construction waste management: 88.3% of waste diverted from landfills
  • Indoor air quality management 
  • Recycled content of the composite and metal panels 
  • Sustainable furniture 
  • Bicycle storage and changing rooms to accommodate bicycle commuters 

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

View of Mary at bottom of shaft inside tunnel shown from above
DC Water Launches Tunnel Boring Machine Mary, Marking Important Step for Potomac River Tunnel Project

First turn of cutterhead signals the start of excavation for the Potomac River Tunnel Project

In a defining moment for one of the District’s largest infrastructure investments, DC Water has marked its next major milestone in the Potomac River Tunnel Project. The first tunnel boring machine, Mary, has launched her northbound journey breaking through the soil to signal the start of excavation.

With the first turn of Mary’s drill-like cutterhead underground, the machine pushed forward to begin tunneling, representing the transition from years of planning and preparation to active tunnel construction on the $819 million project.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
April 15, 2026
Wednesday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.