EMERGENCY WATER OUTAGE
Jul 25, 2025 | 01:00 PM

EMERGENCY WATER OUTAGE
Jul 25, 2025 | 09:10 AM

Bill Dispute Process

Under District Regulations for initiating a challenge, bill disputes must be submitted in writing and include the reason for the dispute. Customers can now visit the DC Water website Disputing Bill, enter basic account information, make a few selections, add any necessary attachments, and submit a dispute online – directly to our Customer Support team. No log-in is required. 

You can still submit disputes in writing to our Customer Support team in writing by mail or email; however, if using these methods, please allow additional time for processing:

Mail 
DC Water 
Attention: Customer Service Disputes 
1385 Canal St SE, 3rd Floor  
Washington, DC 20003

Email 
BillDisputes@dcwater.com

To reach our Customer Service Department on other account-related inquiries, please call (202) 354-3600.

Customers may contact the Office of the People’s Counsel for representation regarding bill disputes and other account-related concerns.

Phone: (202) 727-3071

Fax: (202) 727-1014

TTY-TTD: (202) 727-2876

Email:  info@opc-dc.gov

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of previous rock slide on the slope
DC Water Revises Canal Road Slope Stabilization Plan in Response to Community Feedback

DC Water has revised its slope stabilization plan along Canal Road Northwest to significantly reduce traffic disruptions during construction.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
September 2, 2025
Tuesday, 10:00 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.