Under District Regulations for initiating a challenge, bill disputes must be submitted in writing and include the reason for the dispute. Customers can now visit the DC Water website Disputing Bill, enter basic account information, make a few selections, add any necessary attachments, and submit a dispute online – directly to our Customer Support team. No log-in is required. 

You can still submit disputes in writing to our Customer Support team in writing by mail or email; however, if using these methods, please allow additional time for processing:

Mail 
DC Water 
Attention: Customer Service Disputes 
1385 Canal St SE, 3rd Floor  
Washington, DC 20003

Email 
BillDisputes@dcwater.com

To reach our Customer Service Department on other account-related inquiries, please call (202) 354-3600.

Customers may contact the Office of the People’s Counsel for representation regarding bill disputes and other account-related concerns.

Phone: (202) 727-3071

Fax: (202) 727-1014

TTY-TTD: (202) 727-2876

Email:  info@opc-dc.gov