Contact Information

General Inquiries

Main Office 1385 Canal Street, SE
Washington, DC 20003
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
Twitter @dcwater


Mailing Address District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
On-line Sign up for My DC Water.

Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
Lead Information

Note: To better serve you, please include your account number
or service address when emailing us

(M-F 8 a.m. to 5 p.m.)
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3500 (9 a.m. to 5 p.m., Monday - Friday)
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440
TDD-TYY Hearing Impaired 202-787-2339

Office of Marketing and Communications

Office of Marketing and Communications Main Number 202-787-2200
Media Inquiries John Lisle
After-Hours Media Inquiries 202-612-3400

Other Contact Information

Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2479 for non emergency
202-787-7911 for emergency
(24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Freedom of Information Act Officer Victoria Fleming
Senior Paralegal
1385 Canal Street, SE
Washington, DC 20003
202-787-2254 (fax)
For service of legal process, including suits and subpoenas, DC Water may be served in person* or by Registered or Certified mail through Michelle Rhodd, Secretary to the Board to: Michelle Rhodd
Secretary to the Board
District of Columbia Water and Sewer Authority
1385 Canal Street, S.E
Washington, DC 20003

Other DC Water Offices

Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
O Street Office 125 O Street, SE
Washington DC, 20003-3551