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Contact Information

General Inquiries

Main Office 5000 Overlook Avenue, SW
Washington, DC 20032
Directions
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
E-mail info@dcwater.com
Twitter @dcwater

Payments

Mailing Address District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
On-line Sign up for My DC Water.

Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
Lead Information

Note: To better serve you, please include your account number
or service address when emailing us

202-354-3600
(M-F 8 a.m. to 5 p.m.)
custserv@dcwater.com
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3485 (9 a.m. to 5 p.m.)
202-612-3487 (24 hours a day, 7 days a week)
Federal, Municipal, and Larger Commercial Accounts 202-354-3650
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440
drinkingwater@dcwater.com
TDD-TYY Hearing Impaired 202-787-2339

External Affairs

Office of External Affairs Main Number 202-787-2200
Chief of External Affairs John Lisle
202-787-2616
jlisle@dcwater.com
Media Inquiries Pamela Mooring
202-538-2773
Pamela.Mooring@dcwater.com

Other Contact Information

Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2318 (24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Freedom of Information Officer Victoria Fleming
Paralegal
5000 Overlook Avenue, SW
Washington, DC 20032
202-787-2627
202-787-2254 (fax)
Victoria.Fleming@dcwater.com

Other DC Water Offices

Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
Directions
O Street Office 125 O Street, SE
Washington DC, 20003-3551
Directions
M Street Office 80 M St SE 
Washington, DC 20003 
Directions