Contact Information

General Inquiries

Main Office 1385 Canal Street, SE
Washington, DC 20003
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
Twitter @dcwater


Mailing Address District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090
On-line Sign up for My DC Water.

Customer Service Contact Information

Customer Service
Water and Sewer Bill Information
New Connections and Water Turn Offs
Lead Information

Note: To better serve you, please include your account number
or service address when emailing us

(M-F 8 a.m. to 5 p.m.)
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3500 (9 a.m. to 5 p.m., Monday - Friday)
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440
TDD-TYY Hearing Impaired 202-787-2339

Office of Marketing and Communications

Office of Marketing and Communications Main Number 202-787-2200
Chief of Office of Marketing and Communications John Lisle
Media Inquiries Pamela Mooring

Other Contact Information

Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2479 for non emergency
202-787-7911 for emergency
(24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Freedom of Information Act Officer Victoria Fleming
Senior Paralegal
1385 Canal Street, SE
Washington, DC 20003
202-787-2254 (fax)
For service of legal process, including suits and subpoenas, DC Water may be served in person* or by Registered or Certified mail through Michelle Rhodd, Secretary to the Board to: Michelle Rhodd
Secretary to the Board
District of Columbia Water and Sewer Authority
1385 Canal Street, S.E
Washington, DC 20003

*Temporary Service of Process: During the COVID-19 Public Health Emergency, access to DC Water facilities is restricted. Service of Process is accepted by appointment only. Please contact the Office of the Secretary (Board) 202-787-2330 to schedule.

Service may be made by Registered or Certified mail.

Other DC Water Offices

Bryant Street Office 301 Bryant Street, NW
Washington DC, 20001-1707
O Street Office 125 O Street, SE
Washington DC, 20003-3551