We offer customers & visitors several different ways to stay informed about things that impact service, including disruptions caused by water main breaks or construction in their neighborhoods. Our Workzone Alerts will let you know where crews are working near you. You can also sign up for Emergency Alerts so we can contact you when there is a water quality advisory or other important service notice for your area. In addition, whether you’re a customer or a reporter, sign up for our News releases to keep up with what’s happening at DC Water. 

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Standard Contact Sign-Up

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DC Water utilizes a database of contact information for critical facilities (emergency response agencies, healthcare facilities, dialysis centers, universities, schools, daycare providers, government agencies, and institutions) to assist in providing emergency notifications that may impact these facilities.

If you are a contact for or represent a critical facility, and would like to receive emergency notifications related to extended disruptions of water and wastewater services due to water quality advisories, main breaks, and complex construction efforts, please follow the link provided to share representative contact information.

Once your information is submitted, we will review it and respond with additional guidance.

Click here to signup today:             
Critical Customer Contact Sign-Up

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