DC Water's
Customer Center

 

We are dedicated to providing exceptional customer service to ensure your satisfaction with services. Our team of highly trained professionals is available to assist you with any questions or concerns you may have.

Billing and Payments
We offer various payment methods for your convenience. Select the option that best suits your needs and preferences.
Meter Related Information
Resources to help understand and manage your water usage effectively
Alerts & Notifications
Stay Connected, Stay Informed!
Rates and Fees
DC Water’s rate and fee information at a glance.
Self-Service
Explore the Benefits of Our Self-Service Options
Did You Know
Stay in the know on DC Water's range of services
DC Water Cares - Financial Assistance
DC Water provides a range of financial assistance options to support customers facing financial challenges.
Start & Stop Service
Buying or selling property in DC? DC Water simplifies the process for ownership changes
Videos
Unlock Knowledge Through Visual Insight: Explore Our Informative Videos

Customer Service Contact Information

Headquarters

1385 Canal Street SE, Washington, DC 20003
202-787-2000
Open Weekdays, 8:00am - 5:00pm

Customer Service

202-354-3600 
customer.service@dcwater.com
Open Weekdays, 8:00am - 5:00pm

Payment Options

There are several ways to send payment for your bill, via mail or online.
Your payment options

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Latest Blog Post
Leveraging Green Infrastructure for the Triple Bottom Line
Leveraging Green Infrastructure for the Triple Bottom Line
Leveraging Green Infrastructure for the Triple Bottom Line
Upcoming Meeting
Date
April 23, 2024
Time
Tuesday, 1:30 PM

Upcoming Events