DC Water's
Customer Center
DC Water is making it easy to go paperless. It's as simple as Bill. Click. Pay. Sign up for eBilling and you could win a $100 bill credit. Less time spent on paperwork, more time to play. Go to mydcwater.com to enroll (Terms & Conditions apply).
Billing and Payments
We offer various payment methods for your convenience. Select the option that best suits your needs and preferences.
DC Water Cares - Financial Assistance
DC Water provides a range of financial assistance options to support customers facing financial challenges.
Start & Stop Service
Buying or selling property in DC? DC Water simplifies the process for ownership changes
Customer Service Contact Information
Headquarters
1385 Canal Street SE, Washington, DC 20003
202-787-2000
Open Weekdays, 8:00am - 5:00pm
Customer Service
202-354-3600
customer.service@dcwater.com
Open Weekdays, 8:00am - 5:00pm
Emergency Command Center 24/7
202-612-3400
Payment Options
There are several ways to send payment for your bill, via mail or online.
Your payment options
