Emergency Water Main Repair
Jul 13, 2024 | 10:30 AM

Emergency Water Main Repair
Jul 13, 2024 | 10:00 AM

Contact Information

General Inquiries

Main Office 1385 Canal Street, SE   
Washington, DC 20003
Phone 202-787-2000 (M-F 8 a.m. to 5 p.m.)
Fax 202-787-2333
E-mail customer.service@dcwater.com 
Twitter @dcwater

Payments

Mailing Address District of Columbia Water and Sewer Authority   
Customer Service Department   
P.O. Box 97200   
Washington, DC 20090
Online Sign up for My DC Water.

Customer Service Contact Information

Customer Service   
Water and Sewer Bill Information   
New Connections and Water Turn Offs   
Lead Information   

Note: To better serve you, please include your account number   
or service address when emailing us
202-354-3600   
(M-F 8 a.m. to 5 p.m.)   
custserv@dcwater.com
Water and Sewer Emergency Number (24 hour) 202-612-3400
Credit and Collections 202-354-3750
Meter Operations 202-612-3500 (9 a.m. to 5 p.m., Monday - Friday)
Permit Operations 202-646-8600
Drinking Water Division 202-612-3440   
drinkingwater@dcwater.com
TDD-TYY Hearing Impaired 202-787-2339

Office of Marketing and Communications

Office of Marketing and Communications Main Number 202-787-2200
Media Inquiries John Lisle   
202-787-2616   
jlisle@dcwater.com
After-Hours Media Inquiries 202-612-3400

Other Contact Information

Wastewater Treatment Plant Operations Superintendent 202-787-2068
Security Office 202-787-2479 for non emergency
&
202-787-7911 for emergency
(24 hours a day, 7 days a week)
DC Water Weather Hotline 202-787-2340
DC Water Freedom of Information Act Officer Victoria Fleming   
Senior Paralegal   
1385 Canal Street, SE   
Washington, DC 20003   
202-787-2627   
202-787-2254 (fax)   
Victoria.Fleming@dcwater.com
For service of legal process, including suits and subpoenas, DC Water may be served in person* or by Registered or Certified mail through Michelle Rhodd,
 Secretary to the Board to:
Michelle Rhodd
Secretary to the Board   
District of Columbia Water and Sewer Authority   
1385 Canal Street, S.E   
Washington, DC 20003   
202-787-2330

*Temporary Service of Process: During the COVID-19 Public Health Emergency, access to DC Water facilities is restricted. Service of Process is accepted by appointment only. Please contact the Office of the Secretary (Board) 202-787-2330 to schedule.

Service may be made by Registered or Certified mail.

Other DC Water Offices

Bryant Street Office 301 Bryant Street, NW   
Washington DC, 20001-1707   
Directions
O Street Office 125 O Street, SE   
Washington DC, 20003-3551   
Directions

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

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Rock Creek Parkway and Virginia Avenue, NW: Temporary Lane Closures

(Washington, DC) –DC Water’s contractor on the Potomac River Tunnel Project will begin performing utility investigations along portions of Rock Cre

Latest Blog Post
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Your Feedback Matters!
2024 Voice of the Customer Survey is open through August 11.
Upcoming Meeting
Date
July 30, 2024
Time
Tuesday, 2:00 PM

Upcoming Events