Start or Stop Service

Buying or Selling? DC Water makes it easy!

Your Title agent has direct access to us through our 3rd Party Portal (3PP) application. Make sure your Title agent has obtained your Ownership Change Request (OCR#) from 3PP. Your first or final bill will arrive within 30 days.

Renting or Leasing? No problem!

Tenants share the existing account for the property owner. To receive a copy of the bill in your name, the owner or authorized representative (i.e. management company) can call, email, or fax your information! See contact information and details below!

When contacting us please provide:

  • A daytime phone number for the tenant, including the area code
  • The service address where the tenant should be added
  • The DC Water account number associated with the service address

By Email:

By Fax: 202-354-3711.

By Phone: 202-354-3600

Our customer service representatives are available to assist you Monday through Friday, 8 a.m. to 5 p.m. (except major holidays).  Please note that ownership change requests are not accepted by phone or email.

Non-English-speaking customers can call our Customer Service line, 202-354-3600, for translation into more than 94 languages.

Hearing-impaired customers can call 202-354-3677 for TDD-TYY services.