Emergency Water Main Repair
Jul 13, 2024 | 10:30 AM

Emergency Water Main Repair
Jul 13, 2024 | 10:00 AM

Start or Stop Service

Buying or Selling? DC Water makes it easy!

Your Title agent has direct access to us through our 3rd Party Portal (3PP) application. Make sure your Title agent has obtained your Ownership Change Request (OCR#) from 3PP. Your first or final bill will arrive within 30 days.

Renting or Leasing? No problem!

Tenants share the existing account for the property owner. To receive a copy of the bill in your name, the owner or authorized representative (i.e. management company) can call, email, or fax your information! See contact information and details below!

When contacting us please provide:

  • A daytime phone number for the tenant, including the area code
  • The service address where the tenant should be added
  • The DC Water account number associated with the service address

By Email: custserv@dcwater.com.

By Fax: 202-354-3711.

By Phone: 202-354-3600

Our customer service representatives are available to assist you Monday through Friday, 8 a.m. to 5 p.m. (except major holidays).  Please note that ownership change requests are not accepted by phone or email.

Translation
Non-English-speaking customers can call our Customer Service line, 202-354-3600, for translation into more than 94 languages.

Hearing-impaired
Hearing-impaired customers can call 202-354-3677 for TDD-TYY services.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Placeholder DC Water Image
Rock Creek Parkway and Virginia Avenue, NW: Temporary Lane Closures

(Washington, DC) –DC Water’s contractor on the Potomac River Tunnel Project will begin performing utility investigations along portions of Rock Cre

Latest Blog Post
Graphic with three emoji faces: smile, neutral and frown. DC Water logo and Voice of the Customer graphic are also included.
Your Feedback Matters!
2024 Voice of the Customer Survey is open through August 11.
Upcoming Meeting
Date
July 30, 2024
Time
Tuesday, 2:00 PM

Upcoming Events