EMERGENCY WATER OUTAGE
Jul 25, 2025 | 01:00 PM

EMERGENCY WATER OUTAGE
Jul 25, 2025 | 09:10 AM

Start or Stop Service

Buying or Selling? DC Water makes it easy!

Your Title agent has direct access to us through our 3rd Party Portal (3PP) application. Make sure your Title agent has obtained your Ownership Change Request (OCR#) from 3PP. Your first or final bill will arrive within 30 days.

Renting or Leasing? No problem!

Tenants share the existing account for the property owner. To receive a copy of the bill in your name, the owner or authorized representative (i.e. management company) can call, email, or fax your information! See contact information and details below!

When contacting us please provide:

  • A daytime phone number for the tenant, including the area code
  • The service address where the tenant should be added
  • The DC Water account number associated with the service address

By Email: custserv@dcwater.com.

By Fax: 202-354-3711.

By Phone: 202-354-3600

Our customer service representatives are available to assist you Monday through Friday, 8 a.m. to 5 p.m. (except major holidays).  Please note that ownership change requests are not accepted by phone or email.

Translation
Non-English-speaking customers can call our Customer Service line, 202-354-3600, for translation into more than 94 languages.

Hearing-impaired
Hearing-impaired customers can call 202-354-3677 for TDD-TYY services.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of previous rock slide on the slope
DC Water Revises Canal Road Slope Stabilization Plan in Response to Community Feedback

DC Water has revised its slope stabilization plan along Canal Road Northwest to significantly reduce traffic disruptions during construction.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
September 2, 2025
Tuesday, 10:00 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.