Consecutive Usage Alerts

Discover Our Consecutive Usage Notifications!

We're thrilled to introduce our Consecutive Usage Notifications, an amazing feature designed to keep you informed about your water usage. If your water is running continuously for several hours, we'll alert you right away! Whether it's a broken pipe, a running toilet, or a leaky faucet, these notifications can be your first clue to potential issues, helping you avoid high water bills.

How It Works: Our powerful tool tracks your water usage and notifies you when it detects constant usage based on your selected thresholds. Once you enroll, you'll receive real-time email alerts and daily phone or text alerts between 8 AM and 8 PM, including weekends.

Am I Enrolled? If you're a residential customer and provided an email or phone number when creating your DCWater account, you're already enrolled! For multi-family or commercial customers, you can easily opt-in by visiting your High Usage notification screen and selecting your preferences.

Get Started Today! Don't have an online account? Sign up at My DC Water today! 

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

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Plastic bottles, cups and other floating debris on the surface of the Anacostia River before the Anacostia River Tunnel began operating.
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Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.