Cross-Connection Control (CCC)
Important Announcement:
The new online portal Acquaa is enabled for viewing and reporting backflow prevention assemblies (BPA). 3PP will be available for other uses by third parties.


DC Water's Compliance Program promotes and enforces backflow prevention to reduce health risks posed by cross-connections. The Compliance Program's goals are educating the public on the importance of maintaining backflow preventers, eliminating unnecessary cross-connections, and preventing backflow incidents through inspection and regulation.


A cross-connection is a point in the drinking water system where a contaminant or non-potable water can potentially enter the drinking water supply. Examples of cross-connections include connections to lawn irrigation (residential and commercial), fire sprinklers, swimming pools, boilers, cooling towers, chillers and other industrial systems which require water. Backflow preventers and/or air gaps must be used on cross-connections to prevent the undesired flow of contaminants into the water supply.


If you are a property owner, manager, or facilities and maintenance service provider, you are responsible for ensuring that backflow preventers are installed correctly and maintained as required by the District of Columbia Construction Codes Supplement of 2013 and District of Columbia Municipal Regulation Title 21 Chapter 54.


Questions about cross-connection control should be directed to the DC Water Compliance Program by telephone at 202-364-3144 or through email at compliance@dcwater.com  

 

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

View of Mary at bottom of shaft inside tunnel shown from above
DC Water Launches Tunnel Boring Machine Mary, Marking Important Step for Potomac River Tunnel Project

First turn of cutterhead signals the start of excavation for the Potomac River Tunnel Project

In a defining moment for one of the District’s largest infrastructure investments, DC Water has marked its next major milestone in the Potomac River Tunnel Project. The first tunnel boring machine, Mary, has launched her northbound journey breaking through the soil to signal the start of excavation.

With the first turn of Mary’s drill-like cutterhead underground, the machine pushed forward to begin tunneling, representing the transition from years of planning and preparation to active tunnel construction on the $819 million project.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
April 15, 2026
Wednesday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.