In response to the ongoing federal government shutdown, DC Water is reaffirming its commitment to supporting customers facing financial hardship. The utility recognizes the stress and uncertainty this situation places on federal employees, contractors, and others whose paychecks may be delayed through no fault of their own.

Through its DC Water Cares suite of customer assistance programs, DC Water offers a range of options to help reduce monthly water and sewer costs for residential customers. These programs include:

• Customer Assistance Program (CAP) tiers — CAP+, CAP1, CAP2, and CAP3 — which provide discounts on water, sewer, and the Clean Rivers Impervious Area Charge (CRIAC).
• SPLASH (Serving People Lending a Supporting Hand) — a one-time emergency assistance program designed to help prevent service disruption for households experiencing temporary or ongoing financial hardship.
• Flexible Payment Plans - No late fees if you stick to the plan.

Those who are able to assist may also donate to the SPLASH program. All financial contributions – dollar for dollar – go directly to helping a customer in need.  You can donate directly online at dcwater.com/splash.

“We recognize that many of you are doing everything you can to keep your household going during this time,” said DC Water CEO and General Manager David L. Gadis. “That’s why we’re committed to being a partner - not an obstacle - in helping you maintain vital service and find relief options. You’ve served our community; we’re here to serve you.”

DC Water encourages any customer affected by the shutdown to reach out immediately if you’re worried about maintaining your water and sewer service. You don’t have to wait until you receive a disconnection notice. Our team is ready to help explore available assistance options and all inquiries are handled confidentially and with care.

Customers can contact DC Water through the following channels:

• Phone: 202-354-3600 (Customer Service)
• Email: customer.service@dcwater.com
• Online: dcwater.com/cares

DC Water remains committed to serving the community and ensuring that no customer faces service disruption alone. We thank all customers for their continued trust and partnership.