DC Water Seeks Customer Input on Water Use

May 06, 2019

-Survey respondents will help improve DC Water communications and be entered for a chance to win a $100 gift card-

DC Water this week launched a survey to ask customers questions about how they use water, what they think of tap water safety and how they dispose of certain kinds of waste, such as cooking grease and unwanted medications.

The goal of the survey is to better understand what customers know and think about specific water and wastewater topics. This information will be used to help refine current communications and to inform future outreach efforts including the DC Water newsletter.

The survey is a joint effort with 15 other nearby water and wastewater utilities in the region including the Washington Suburban Sanitary Commission (WSSC), Fairfax Water, and Virginia American Water.

Participation is anonymous, but participants who provide an email address will be entered into a drawing for a chance to win one of three $100 gift cards. The survey is open until May 17, and the results will be shared in June on dcwater.com.

The survey consists of 40 multiple-choice questions and takes no more than 10 minutes to complete.

Visit dcwater.com/survey or forms.gle/TgHacz4wnC2C9j9y7 to participate. 

 

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Latest News

View of Mary at bottom of shaft inside tunnel shown from above

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Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

View of Mary at bottom of shaft inside tunnel shown from above
DC Water Launches Tunnel Boring Machine Mary, Marking Important Step for Potomac River Tunnel Project

First turn of cutterhead signals the start of excavation for the Potomac River Tunnel Project

In a defining moment for one of the District’s largest infrastructure investments, DC Water has marked its next major milestone in the Potomac River Tunnel Project. The first tunnel boring machine, Mary, has launched her northbound journey breaking through the soil to signal the start of excavation.

With the first turn of Mary’s drill-like cutterhead underground, the machine pushed forward to begin tunneling, representing the transition from years of planning and preparation to active tunnel construction on the $819 million project.

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Upcoming Meeting
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Wednesday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.