DC Water Seeks Customer Input on Water Use

May 06, 2019

-Survey respondents will help improve DC Water communications and be entered for a chance to win a $100 gift card-

DC Water this week launched a survey to ask customers questions about how they use water, what they think of tap water safety and how they dispose of certain kinds of waste, such as cooking grease and unwanted medications.

The goal of the survey is to better understand what customers know and think about specific water and wastewater topics. This information will be used to help refine current communications and to inform future outreach efforts including the DC Water newsletter.

The survey is a joint effort with 15 other nearby water and wastewater utilities in the region including the Washington Suburban Sanitary Commission (WSSC), Fairfax Water, and Virginia American Water.

Participation is anonymous, but participants who provide an email address will be entered into a drawing for a chance to win one of three $100 gift cards. The survey is open until May 17, and the results will be shared in June on dcwater.com.

The survey consists of 40 multiple-choice questions and takes no more than 10 minutes to complete.

Visit dcwater.com/survey or forms.gle/TgHacz4wnC2C9j9y7 to participate. 

 

###

Latest News

Canal Rd slope showing areas with fallen rock

Off-Peak Lane Closures and Sidewalk Closure Begin This Week

Starting, Saturday, September 20, DC Water will begin construction to stabilize the slope on Canal Road NW between Foxhall Road (Glover-Archbold Trailhead) and the Georgetown University (GU) entrance.

Photo of completed repair with concrete encasing the sewr pipe

DC Water has successfully completed emergency repairs on a critical section of the Anacostia Force Main following a failure near Anacostia Avenue and Ponds Street Northeast in July. With repairs finalized, attention now turns to rehabilitating other vulnerable segments of the 6.25-mile pipeline to ensure long-term reliability and resilience. 

Map of construction area on Clara Barton Parkway near I495

DC Water will be doing construction as part of a sanitary sewer rehabilitation project on Clara Barton Parkway in Maryland from Sept 8 - Oct 10, 2025, which may cause delays inbound near the I-495 Beltway interchange. One lane will be closed in the work zone to reline an 800-foot section of the sewer line, known as the Potomac Inteceptor. Access to the inner and outer loops of the Beltway will remain available.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Canal Rd slope showing areas with fallen rock
DC Water to Begin Canal Road NW Slope Stabilization Project

Off-Peak Lane Closures and Sidewalk Closure Begin This Week

Starting, Saturday, September 20, DC Water will begin construction to stabilize the slope on Canal Road NW between Foxhall Road (Glover-Archbold Trailhead) and the Georgetown University (GU) entrance.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
September 18, 2025
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.