EMERGENCY WATER OUTAGE
Mar 25, 2026 | 10:50 AM

EMERGENCY WATER OUTAGE **EXTENDED**
Mar 24, 2026 | 07:00 PM

DC Water Seeks Customer Input on Water Use

May 06, 2019

-Survey respondents will help improve DC Water communications and be entered for a chance to win a $100 gift card-

DC Water this week launched a survey to ask customers questions about how they use water, what they think of tap water safety and how they dispose of certain kinds of waste, such as cooking grease and unwanted medications.

The goal of the survey is to better understand what customers know and think about specific water and wastewater topics. This information will be used to help refine current communications and to inform future outreach efforts including the DC Water newsletter.

The survey is a joint effort with 15 other nearby water and wastewater utilities in the region including the Washington Suburban Sanitary Commission (WSSC), Fairfax Water, and Virginia American Water.

Participation is anonymous, but participants who provide an email address will be entered into a drawing for a chance to win one of three $100 gift cards. The survey is open until May 17, and the results will be shared in June on dcwater.com.

The survey consists of 40 multiple-choice questions and takes no more than 10 minutes to complete.

Visit dcwater.com/survey or forms.gle/TgHacz4wnC2C9j9y7 to participate. 

 

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Latest News

Map of work locations

Starting the evening of Friday, March 27, and continuing through the early morning of Monday, March 30, essential repairs will be underway as part of a high-priority project on the Rock Creek Main Interceptor (RCMI) near Rose Park.

Overhead Photo of Potomac Interceptor

Comprehensive Survey to Guide Rehabilitation and Address Changing Site Conditions

Starting later this week, DC Water will conduct an aerial drone assessment along the 54-mile Potomac Interceptor (PI) to evaluate current site conditions and better understand the changing landscape and development along the Potomac Interceptor alignment, including areas where there may be rocks or boulders that need further on the ground inspections.

Photo showing work between locks 13 and 14 where sludge has been removed

DC Water has completed sludge removal on a section of the C & O Canal between locks 13 and 14, which was used as a bypass to divert wastewater around the collapsed section of the Potomac Interceptor and back into the pipe further downstream. Crews are now constructing an access bridge to this section of the canal to allow soil removal to begin.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of new bike pedestrian path and traffic detour
New Path for Capital Crescent Trail Opens at Georgetown Waterfront Park

DC CLEAN RIVERS – POTOMAC RIVER TUNNEL PROJECT
If you bike, drive, or walk through Georgetown, we’ve got changes starting this week around the Potomac River Tunnel construction on Water Street NW. The Capital Crescent Trail has a new temporary detour through Georgetown Waterfront Park, open now for cyclists between 33rd and Potomac streets NW.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.