DC Water Seeks Customer Input on Water Use

May 06, 2019

-Survey respondents will help improve DC Water communications and be entered for a chance to win a $100 gift card-

DC Water this week launched a survey to ask customers questions about how they use water, what they think of tap water safety and how they dispose of certain kinds of waste, such as cooking grease and unwanted medications.

The goal of the survey is to better understand what customers know and think about specific water and wastewater topics. This information will be used to help refine current communications and to inform future outreach efforts including the DC Water newsletter.

The survey is a joint effort with 15 other nearby water and wastewater utilities in the region including the Washington Suburban Sanitary Commission (WSSC), Fairfax Water, and Virginia American Water.

Participation is anonymous, but participants who provide an email address will be entered into a drawing for a chance to win one of three $100 gift cards. The survey is open until May 17, and the results will be shared in June on dcwater.com.

The survey consists of 40 multiple-choice questions and takes no more than 10 minutes to complete.

Visit dcwater.com/survey or forms.gle/TgHacz4wnC2C9j9y7 to participate. 

 

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Latest News

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Pumping capacity remains a challenge, due to ongoing maintenance and operational issues. An overflow occurred late Monday night, when two pumps – clogged with non-disposable wipes – were taken out of service for cleaning and maintenance. During a period of high flow, the volume of wastewater temporarily exceeded pumping capacity resulting in the overflow.

The overflow did not enter the Potomac River and was contained on-site by an earthen dam and a trench system that captured and redirected the wastewater back into the sewer system.

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DC Water and its contractors continue working around the clock, to operate, clean and maintain bypass pumps that divert wastewater around the damaged section of the Potomac Interceptor and return flows into the system further downstream. Despite these efforts, a significant overflow occurred late Sunday.

Placeholder DC Water Image

DC Water is taking emergency measures with the immediate and ongoing closure of all northbound lanes of 14th Street between L Street NW and Thomas Circle, due to the imminent risk of collapse posed by an abandoned, century-old, brick-lined sewer tunnel beneath the roadway.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

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Upcoming Meeting
Date
February 19, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.