About the My DC Water Portal

Exciting news! In 2017, DC Water converted to a brand new Customer Information System that offers more advanced services to our customers. A new web portal was unveiled at www.mydcwater.com, which offerred new, more secure, and easy-to-use services for paying your bill and understanding your water usage. In addition, DC Water launched a new mobile app and will soon offer new ways to pay a bill such as text to pay and email to pay. 

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Tunnel Boring Machine named Mary undergoing Factory Acceptance Testing
Factory Testing Complete on DC Water’s first tunnel boring machine for the Potomac River Tunnel

Her name is Mary and she’s a tunnel boring machine (TBM) capable of cutting through hard rock and boring a tunnel 21 feet in width.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
May 1, 2025
Thursday, 9:30 AM