EMERGENCY WATER OUTAGE
Dec 18, 2025 | 01:30 PM

EMERGENCY WATER OUTAGE
Dec 18, 2025 | 02:30 PM

EMERGENCY WATER OUTAGE
Dec 18, 2025 | 03:30 PM

Washington Aqueduct Returns to Chloramine to Disinfect Area Tap Water

May 24, 2023

This week, the Washington Aqueduct's water treatment plants resumed using chloramine (chlorine plus ammonia) for drinking water disinfection. The Washington Aqueduct treats and provides water to the District of Columbia and other regional municipalities. Chloramine provides long-lasting protection as water flows through the District’s large distribution system and to the tap. Chloramine also lowers the levels of certain byproducts of water disinfection, known as disinfection byproducts (DBPs). In February, the Aqueduct temporarily switched to free chlorine instead of chloramine, which is a standard practice in the water utility industry. It is performed annually to keep water mains clean and free of potentially harmful bacteria throughout the year. As always, the District of Columbia Water and Sewer Authority (DC WASA) will monitor the drinking water regularly to ensure it meets or exceeds federal Safe Drinking Water Act standards. Customers may continue to notice a chlorine taste and odor for an additional week before the chloramine reaches the entire water distribution system. This taste may be reduced by refrigerating a pitcher of drinking water overnight. Individuals and business owners who normally take special precautions to remove chloramine from tap water, such as dialysis centers, medical facilities, and aquatic pet owners, should make sure they continue with these precautions as the disinfectant returns to chloramine again. For more information, contact the Drinking Water Division at (202) 612-3440 www.dcwater.com/waterquality. After hours, customers may call the 24-hour Emergency Call Center at 202-612-3400.

Latest News

Picture of frozen water pipes with icicles hanging off of them

With December getting off to a near-record cold start now is the time to act. Winter weather can bring risks like frozen pipes, water main breaks, and other emergencies that can disrupt your water service. Don’t wait for something to happen. DC Water encourages customers to prepare now and know what to do if the unexpected happens.

Worker on side of steep slope

TRAFFIC ADVISORY - CLEAN RIVERS - POTOMAC RIVER TUNNEL PROJECT

DC Water is in the final stretch of its slope stabilization project along Canal Road NW, a critical project that will pave the way for Potomac River Tunnel construction at this site. Beginning, the week of December 15, 2025, one westbound lane of Canal Road will be closed during daytime, off-peak hours on weekdays and Saturdays to hydroseed the slope.

Image of Wendy with EPA Letter

DC Water is reaching out to nearly 25,000 customers this month with important information about the material of their water service lines. These annual notifications are part of DC Water’s ongoing commitment to prevent exposure to lead and remove lead service lines from the District’s drinking water system through the Lead Free DC initiative.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Worker on side of steep slope
Canal Road Slope Stabilization Project Nears End; Off-peak Lane Closure to Replant Slope

TRAFFIC ADVISORY - CLEAN RIVERS - POTOMAC RIVER TUNNEL PROJECT

DC Water is in the final stretch of its slope stabilization project along Canal Road NW, a critical project that will pave the way for Potomac River Tunnel construction at this site. Beginning, the week of December 15, 2025, one westbound lane of Canal Road will be closed during daytime, off-peak hours on weekdays and Saturdays to hydroseed the slope.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.