Starting in spring 2003, the DC Water and Sewer Authority (WASA) will add another major customer service improvement: monthly billing for residential customers. This is in response to your many requests to send bills on a monthly - rather than quarterly - basis. Now you'll be able to budget more easily, keep better track of actual consumption, and make earlier discoveries of "spikes" in your bill due to internal leaks. This conversion will not happen all at once, but we expect to complete the project by early summer. For more information, please call our customer service representatives at (202) 354-3600.