EMERGENCY WATER MAIN REPAIR
Feb 08, 2026 | 04:30 AM

EMERGENCY WATER MAIN REPAIR
Feb 08, 2026 | 04:00 AM

EMERGENCY WATER OUTAGE
Feb 08, 2026 | 01:00 AM

Meet your Water Utility in your Ward

March 12, 2013

Beginning this month, DC Water will partner with District of Columbia Councilmembers to host Town Hall meetings across the District. In these meetings, DC Water General Manager George Hawkins demonstrates how rates are set and what rates pay for. He also addresses DC Water’s environmental programs, future water and sewer projects and issues facing local communities.

“These meetings are important because they give us the opportunity to share with customers why it’s important we do the work we have planned, and how that affects their rates,” said General Manager Hawkins. “In addition, we bring a team of DC Water personnel to help residents with individual concerns related to their service or billing.”

Town Hall meetings will be held in each ward and feature information on water quality, construction projects, employment, and customer service. Specific discussion topics will include water and sewer rates, drinking water, infrastructure, job opportunities and efforts to help clean local rivers. Mr. Hawkins will personally invite many DC residents to the meetings through a robocall of individuals who have contacted DC Water with questions or concerns in the past.

All Town Hall meetings will begin at 6:30 p.m. Locations will be posted online at dcwater.com/rates. Dates are as follows:
• Ward 1: April 18
• Ward 2: March 14 School Without Walls, 2130 G Street, N.W.
• Ward 3: TBD
• Ward 4: April 11
• Ward 5: April 30
• Ward 6: TBD
• Ward 7: April 4
• Ward 8: April 9

A public hearing regarding the 2014 proposed rates will be held on May 8 at 6:30 p.m. at Washington, DC Council of Governments, in the first floor training room, 777 North Capitol Street, N.E., Washington, DC 20002. For more information on the public hearing, please contact Linda Manley, Secretary to the Board, at 202-787-2332. For more information on the Town Hall meetings, please call Emanuel Briggs, Manager, Community Outreach at 202-787-2003.

Latest News

Trench boxes at construction site for new pit accessing Potomac Interceptor Upstream

DC Water and its contractors continue to make progress constructing new access points to the Potomac Interceptor, one upstream of the damaged section, and an additional entry downstream to divert more wastewater flow from the pipe. These access points will allow crews to install a bulkhead, blocking flow in the pipe upstream of the collapsed area, keeping the site as dry as possible so crews can safely remove an extensive rock dam currently blocking the pipe.

Photo of giant rock and boulder removed

DC Water is releasing new findings regarding the environmental impacts following the January 19, collapse in a section of the Potomac Interceptor. Based on flow monitoring data collected before and after interim bypass pumping was activated, DC Water estimates approximately 243 million gallons of wastewater has overflowed from the collapse site.

Image of rock blockage taken by CCTV inside the Potomac Interceptor downstream of the collapse

Update on Extended Repairs, Safety Measures, and Water Quality Monitoring

Overnight CCTV inspection of the Potomac Interceptor revealed the blockage inside the collapsed sewer line is far more significant, showing a large rock dam stretching approximately 30 feet downstream of the original failure.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of new bike pedestrian path and traffic detour
New Path for Capital Crescent Trail Opens at Georgetown Waterfront Park

DC CLEAN RIVERS – POTOMAC RIVER TUNNEL PROJECT
If you bike, drive, or walk through Georgetown, we’ve got changes starting this week around the Potomac River Tunnel construction on Water Street NW. The Capital Crescent Trail has a new temporary detour through Georgetown Waterfront Park, open now for cyclists between 33rd and Potomac streets NW.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
February 19, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.