WASHINGTON, DC — DC Water is warning customers that scammers claiming to represent the utility may be calling and asking for credit card or bank account information. DC Water has received a few reports from customers who stated they received a call that appeared to be from a DC Water number, demanding payment for continued water service. However, DC Water did not make the calls.

Customers should be aware of the following information:

• While DC Water does accept payments over the phone and the internet, we never make calls asking for any financial information.
• If you want to pay your bill over the internet or over the phone, please only do so when you initiate the transaction.
• If you get a call or email asking for bank information it is probably a scam, so hang up and please call (202) 354-3600 to report it to DC Water.
• DC Water may contact customers with past due balances to make payment or payment arrangements; however, we will never ask for personal payment information over the phone.

DC Water offers multiple ways for customers to pay their bills, including in-person at Western Union locations, by mail, by phone (202-354-3600), or online at mydcwater.com. For more information visit dcwater.com/paying-your-bill.

For any questions or concerns, please email customer.service@dcwater.com or use the Report a Problem feature on our website: dcwater.com/reportaproblem.