DC Water Warns Customers About Possible Phone Scam

February 15, 2024

WASHINGTON, DC — DC Water is warning customers that scammers claiming to represent the utility may be calling and asking for credit card or bank account information. DC Water has received a few reports from customers who stated they received a call that appeared to be from a DC Water number, demanding payment for continued water service. However, DC Water did not make the calls.

Customers should be aware of the following information:

  • While DC Water does accept payments over the phone and the internet, we never make calls asking for any financial information.
  • If you want to pay your bill over the internet or over the phone, please only do so when you initiate the transaction.
  • If you get a call or email asking for bank information it is probably a scam, so hang up and please call (202) 354-3600 to report it to DC Water.
  • DC Water may contact customers with past due balances to make payment or payment arrangements; however, we will never ask for personal payment information over the phone.

DC Water offers multiple ways for customers to pay their bills, including in-person at Western Union locations, by mail, by phone (202-354-3600), or online at mydcwater.com. For more information visit dcwater.com/paying-your-bill.

For any questions or concerns, please email customer.service@dcwater.com or use the Report a Problem feature on our website: dcwater.com/reportaproblem.

Latest News

Map: The new trail route south of the work zone is a shared path for pedestrians, bicyclists, and motorists visiting the Washington Canoe Club.

The new trail route south of the work zone is a shared path for pedestrians, bicyclists, and motorists visiting the Washington Canoe Club.

CONSTRUCTION ACTIVITY NOTIFICATION - DC CLEAN RIVERS - POTOMAC ...

Phase 1 repair photo of tunnel and worker inside after completion

Following a nearly year-long construction effort, DC Water has completed repairs on a nine foot diameter, 140-year old sewer tunnel on 22nd Street Northwest. Construction was done in two phases, with ...

Graphic of Boil Water Advisory Lifted Notice with neighborhoods listed


**Advisory is Lifted as of 9:00 p.m., June 13, 2025** 

All DC Water customers in the impact area under the precautionary boil water advisory can use tap water for all purposes after following the ...

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Map: The new trail route south of the work zone is a shared path for pedestrians, bicyclists, and motorists visiting the Washington Canoe Club.
New Section of Capital Crescent Trail Opens, Potomac River Tunnel Construction moves to next phase

The new trail route south of the work zone is a shared path for pedestrians, bicyclists, and motorists visiting the Washington Canoe Club.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
August 14, 2025
Thursday, 1:00 PM