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DC Water Warns Customers about Possible Phone Scam

February 26, 2016

DC Water is warning customers that scammers claiming to represent the utility may be calling and asking for credit card or bank account information. DC Water has received at least 5 reports from customers who stated they received a call that appeared to be from a DC Water number. However, DC Water did not make the calls.

Customers should be aware of the following information:

• While DC Water does accept payments over the phone and the internet, we never make calls asking for any financial information.

• If you want to pay your bill over the internet or over the phone, please only do so when you initiate the transaction.

• If you get a call or email asking for bank information it is probably a scam, so hang up and please call (202) 354-3600 to report it to DC Water.

DC Water has contacted the Metropolitan Police Department which is currently investigating the reported calls.

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About DC Water

The District of Columbia Water and Sewer Authority (DC Water), is an industry leading multi-jurisdictional regional utility that provides drinking water and wastewater collection and treatment for millions of visitors, residents and employees in the District of Columbia, and also collects and treats wastewater for a population of 1.6 million in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in Virginia.

DC Waters service area covers approximately 725 square miles and the enterprise operates the worlds largest advanced wastewater treatment plant with a capacity of 384 million gallons per day and a peak capacity of 780 million gallons per day. Blue Plains is also a model in sustainability, with anaerobic digesters burning sludge for combined heat and electricity and plans for green infrastructure on an unprecedented scale to reduce combined sewer overflows.

Latest News

logo of wssc water and dc water

With excessive rainfall forecasted for the region DC Water and WSSC Water are actively monitoring weather conditions and implementing mitigation strategies to minimize the risk of a controlled emergency sewage overflow from the Anacostia Wastewater Pumping Station (WWPS) in Capitol Heights, Maryland. This action would be taken as a last resort as the agencies work together to protect communities and the environment following the July 20 collapse of the 108-inch diameter Anacostia Sewer Force Main in Northeast Washington, D.C. near Kenilworth Aquatic Gardens.

WSSC Logo and DC Water logo

Weather key factor. Overflow from WSSC Water’s Anacostia Wastewater Pumping Station (WWPS) in Capitol Heights into Beaverdam Creek and Anacostia River is last resort. Would protect Northeast D.C. neighborhood after collapse of 108-Inch Diameter Anacostia Sewer Force Main.

WSSC and DC Water Logos

Overflow at WSSC Water’s Anacostia Wastewater Pumping Station in Capitol Heights May Occur to Avoid Sewage Overflow in Northeast, D.C. Neighborhood Following Failure of the 108-Inch Diameter Anacostia Sewer Force Main Located in the District

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

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September 2, 2025
Tuesday, 10:00 AM

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Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.