DC Water Warns Customers about Possible Phone Scam

February 26, 2016

DC Water is warning customers that scammers claiming to represent the utility may be calling and asking for credit card or bank account information. DC Water has received at least 5 reports from customers who stated they received a call that appeared to be from a DC Water number. However, DC Water did not make the calls.

Customers should be aware of the following information:

• While DC Water does accept payments over the phone and the internet, we never make calls asking for any financial information.

• If you want to pay your bill over the internet or over the phone, please only do so when you initiate the transaction.

• If you get a call or email asking for bank information it is probably a scam, so hang up and please call (202) 354-3600 to report it to DC Water.

DC Water has contacted the Metropolitan Police Department which is currently investigating the reported calls.

###

About DC Water

The District of Columbia Water and Sewer Authority (DC Water), is an industry leading multi-jurisdictional regional utility that provides drinking water and wastewater collection and treatment for millions of visitors, residents and employees in the District of Columbia, and also collects and treats wastewater for a population of 1.6 million in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in Virginia.

DC Waters service area covers approximately 725 square miles and the enterprise operates the worlds largest advanced wastewater treatment plant with a capacity of 384 million gallons per day and a peak capacity of 780 million gallons per day. Blue Plains is also a model in sustainability, with anaerobic digesters burning sludge for combined heat and electricity and plans for green infrastructure on an unprecedented scale to reduce combined sewer overflows.

Latest News

DC Water team on stage receiving Merit Award from DBIA during awards ceremony

DC Water is being honored with a national award from the Design-Build Institute of America (DBIA). The award recognizes DC Water for its rehabilitation of a critical section of the Potomac Interceptor ...

Photo of workers on M St doing repairs

On Thursday, November 5, beginning at 9 p.m., DC Water will be doing valve repair work involving lane closures and potential delays along M Street NW in Georgetown. Crews will replace one large valve ...

Map of lane closure inbound on Clara Barton Parkway

Drivers should expect periodic traffic delays midday and overnight on Clara Barton Parkway at the Maryland-DC border through December 23, 2026, as DC Water works to complete emergency repairs on the ...

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Christening of TBM Emily with DC Water Interim General Manager Matt Brown holding bottle of tap water to christen Emily
DC Water Welcomes the Community Underground to See the Potomac River Tunnel and Christens Tunnel Boring Machine Emily

DC Water celebrated the christening of Emily today. It’s the second giant tunnel boring machine (TBM) that will help build the 5.5-mile Potomac River Tunnel. The celebration continued with Community Day. Residents and families met Emily and stepped inside the tunnel where she will soon begin digging.

Latest Blog Post
Emergency supplies arranged on a table, including bottled water, canned food, a backpack, first aid kit, flashlight, phone, medication and other essential items.
Simple Ways to Stay Prepared at Home
A few simple steps can help your household prepare for severe weather and temporary water or sewer service interruptions.
Upcoming Meeting
Date
November 12, 2026
Thursday, 9:30 AM

Upcoming Events

Nov 12
6:30 pm - 7:30 pm

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.