DC Water has launched a new web portal for customers to make payments and view water usage. The new web portal is a significant upgrade from DC Water’s first generation product that debuted in 2000.

“This year we set out to make significant improvements to the customer experience,” commented George S. Hawkins, DC Water CEO and General Manager. “In January, we introduced a revamped website and now we have re-launched the online customer portal. We will continue to roll out new functions well into the future, ensuring our customers have modern, secure and easy-to-use services.”

Added Charles Kiely, Assistant General Manager, “The portal is part of a larger Customer Information System solution that will capitalize on operational efficiencies to improve our service delivery to customers.  Our goal is to provide near real time information at the fingertips of our Customer Care Associates to better answer customer inquiries, respond faster and resolve problems with fewer contacts.”

Customers must register to take advantage of these more secure and easy-to-use services for paying a bill and understanding water usage. DC Water customers who previously signed up for an online account will need to re-register. For now, only property owners and property managers on behalf of owners, can register to use the new portal, though DC Water plans to offer tenants and other third parties access, with property owner approval, in the near future.

Those who were participating in recurring credit card or Electronic Funds Transfer (EFT) payments will need to re-enroll in those functions, as well as the e-bill option.

Anyone, whether a property owner, tenant, family member or other third party, can now make one-time payments for a water bill.

New functions coming this year include a mobile app for payments and text to pay as well as email to pay.

Please visit dcwater.com/customer for more information.