DC Water now authorizes cash walk-in payments at more than 150 locations in DC, Maryland and Virginia. Over 50 of those locations are in the District. DC Water contracted with Global Express Financial Services, a vendor that works with local establishments to accept authorized walk-in cash payments on behalf of utilities. The payment centers successfully began accepting DC Water bill payments yesterday. The locations include convenience and grocery stores, delis and check-cashing centers. Now, DC Water customers can pay their bill at a location convenient to them.

With so many payment options, DC Water will close its 810 First Street, NE payment office and dropbox on January 29, 2016.

“We wanted to offer the most flexibility to our customers by enabling them to pay at locations close to their home or work,” said DC Water CEO and General Manager George S. Hawkins. “This move also creates efficiencies and reduces overhead. It is another example of how DC Water is creatively offering services while reducing operating costs, to keep rate increases the lowest they can be.”

Payments post on the same day if paid by 2:00 p.m. The service is absolutely free--there are no fees to make a walk-in payment. Global Express already offers this service for other local utilities and service providers, which adds to the convenience. Customers may be able to pay several bills in the same location. Authorized payment locations can be found at: global-expresss.net/storelocator.

Customers may still pay by check or money order mailed to:

District of Columbia Water and Sewer Authority
Customer Service Department
P.O. Box 97200
Washington, DC 20090

In addition, customers also still have the option to pay by check or credit card by telephone and online by setting up a My DC Water account. For more information, please call DC Water’s Customer Service Department at 202-354-3600.