DC Water is pleased to announce that the new Online Dispute Form will be available for use beginning August 1, 2023.

Online Dispute Form

Under District Regulations for initiating a challenge, bill disputes must be submitted in writing and include the reason for the dispute. Customers will now be able to visit the DC Water website, enter basic account information, make a few selections, add any necessary attachments, and submit a dispute online – directly to our Customer Service team. No log-in is required. 

Meisha Thomas, DC Water’s Director of Customer Service, said, "This implementation will streamline the dispute process for both the customer and the Customer Service team responsible for disputes. I am very pleased that we were able to incorporate feedback from OPC (Office of the People’s Counsel).” 

Access the Online Dispute Form

Starting August 1, 2023, the Online Dispute Form will be accessible on the DC Water dispute page: https://www.dcwater.com/disputing-bill. Click on the link for the Online Dispute Form.

Customers can still submit disputes in writing to our Customer Service dispute team in writing by mail or email; however, if using these methods, please allow additional time for processing:

Mail
DC Water
Attention: Customer Service Disputes
1385 Canal St SE, 3^rd Floor 
Washington, DC 20003

Email
BillDisputes@dcwater.com

To reach our Customer Service Department on other account-related inquires, please call (202) 354-3600 or email Customer.Service@dcwater.com.

For representation regarding bill disputes and other account-related concerns, customers may contact the Office of the People’s Counsel.

Phone: (202) 727-3071

Fax: (202) 727-1014

TTY-TTD: (202) 727-2876

Email: info@opc-dc.gov