DC Water Board of Directors Approves Additional Rate Relief for Low Income Customers

July 05, 2018

WASHINGTON, DC – Today, the Board of Directors of the District of Columbia Water and Sewer Authority (DC Water) voted to provide additional rate relief for low income customers. The resolution unanimously approved by the Board directs the General Manager to transfer $6 million from the Rate Stabilization Fund to the FY 2019 Budget to expand DC Water’s Customer Assistance Program to mitigate the impacts of increases in retail water and sewer rates.

“This is good news for the customers of DC Water,” said Board Chair Tommy Wells immediately after the vote. “We are working with the Mayor and DC Council to provide meaningful rate relief, based on need, while maintaining our fiscal integrity and keeping our commitment to help clean up our local waterways.”

In addition to the funding approved by the Board, the District Government has set aside $7 million in its 2019 Budget for assistance to residential customers and not-for-profit enterprises.

“That’s a total of $13 million that will be available to assist customers who feel the burden of rate increases the most,” said DC Water CEO and General Manager David L. Gadis. “It’s the right thing to do. I applaud the Board for taking this action today in direct response to what we’ve heard from our customers.”

DC Water’s existing Customer Assistance Program (CAP) is administered by the Energy Office at the District Department of Energy and Environment (DOEE) and provides eligible customers with discounts on their water and sewer charges and other fees on their monthly bills. In the resolution approved today, the Board of Directors instructed management to expand the CAP program to provide assistance to more low income customers in the new fiscal year.

Latest News

Map of lane closure on Clara Barton Parkway at Maryland-DC Border

Drivers should expect delays on Clara Barton Parkway at the Maryland – DC border on Saturday, Sept 26. One lane will be closed from 7 a.m. to 3 p.m. while DC Water makes repairs as part of ongoing ...

Christening of TBM Emily with DC Water Interim General Manager Matt Brown holding bottle of tap water to christen Emily

DC Water celebrated the christening of Emily today. It’s the second giant tunnel boring machine (TBM) that will help build the 5.5-mile Potomac River Tunnel. The celebration continued with Community Day. Residents and families met Emily and stepped inside the tunnel where she will soon begin digging.

Map: Temporary closure of the southbound curb lane on Rock Creek and Potomac Parkway NW

DC CLEAN RIVERS – POTOMAC RIVER TUNNEL PROJECT

Drivers should expect a temporary southbound lane closure on Rock Creek and Potomac Parkway NW between F St and Virginia Ave on Saturday, September 19, and Sunday, September 20, 2026. The closure will be in place from 7 a.m. to 7 p.m. each day, weather permitting.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Christening of TBM Emily with DC Water Interim General Manager Matt Brown holding bottle of tap water to christen Emily
DC Water Welcomes the Community Underground to See the Potomac River Tunnel and Christens Tunnel Boring Machine Emily

DC Water celebrated the christening of Emily today. It’s the second giant tunnel boring machine (TBM) that will help build the 5.5-mile Potomac River Tunnel. The celebration continued with Community Day. Residents and families met Emily and stepped inside the tunnel where she will soon begin digging.

Latest Blog Post
Emergency supplies arranged on a table, including bottled water, canned food, a backpack, first aid kit, flashlight, phone, medication and other essential items.
Simple Ways to Stay Prepared at Home
A few simple steps can help your household prepare for severe weather and temporary water or sewer service interruptions.
Upcoming Meeting
Date
October 8, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.