DC Water Board of Directors Approves Additional Rate Relief for Low Income Customers

July 05, 2018

WASHINGTON, DC – Today, the Board of Directors of the District of Columbia Water and Sewer Authority (DC Water) voted to provide additional rate relief for low income customers. The resolution unanimously approved by the Board directs the General Manager to transfer $6 million from the Rate Stabilization Fund to the FY 2019 Budget to expand DC Water’s Customer Assistance Program to mitigate the impacts of increases in retail water and sewer rates.

“This is good news for the customers of DC Water,” said Board Chair Tommy Wells immediately after the vote. “We are working with the Mayor and DC Council to provide meaningful rate relief, based on need, while maintaining our fiscal integrity and keeping our commitment to help clean up our local waterways.”

In addition to the funding approved by the Board, the District Government has set aside $7 million in its 2019 Budget for assistance to residential customers and not-for-profit enterprises.

“That’s a total of $13 million that will be available to assist customers who feel the burden of rate increases the most,” said DC Water CEO and General Manager David L. Gadis. “It’s the right thing to do. I applaud the Board for taking this action today in direct response to what we’ve heard from our customers.”

DC Water’s existing Customer Assistance Program (CAP) is administered by the Energy Office at the District Department of Energy and Environment (DOEE) and provides eligible customers with discounts on their water and sewer charges and other fees on their monthly bills. In the resolution approved today, the Board of Directors instructed management to expand the CAP program to provide assistance to more low income customers in the new fiscal year.

Latest News

Picture of DC Water staff, CEO/GM David Gadis, Mayor Muriel Bowser, DC Water Board Chair Dr. Unique N. Morris-Hughes

Today, DC Water celebrated a major milestone in the Potomac River Tunnel Project with the ceremonial blessing of Mary, the tunnel boring machine (TBM) that will dig the northern leg of the tunnel. The ...

DC Water Cares Logo

In response to the ongoing federal government shutdown, DC Water is reaffirming its commitment to supporting customers facing financial hardship. The utility recognizes the stress and uncertainty this ...

Headshot of David L. Gadis, CEO/GM of DC Water

The Board of Directors of the District of Columbia Water and Sewer Authority (DC Water) has approved a two-year contract extension for Chief Executive Officer and General Manager David L. Gadis ...

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of DC Water staff, CEO/GM David Gadis, Mayor Muriel Bowser, DC Water Board Chair Dr. Unique N. Morris-Hughes
DC Water Blesses Tunnel Boring Machine “Mary,” Launching Her Historic Underground Journey for Potomac River Tunnel Project

Today, DC Water celebrated a major milestone in the Potomac River Tunnel Project with the ceremonial blessing of Mary, the tunnel boring machine (T

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
November 6, 2025
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.