Customer Compliance Services

DC Water Customer Compliance Services Group is dedicated to enforcing the District of Columbia Municipal Regulations (DCMR) that safeguard the water system from contamination, prevent sewer blockages caused by fats, oils, grease, rags, and wipes, permits connections to the fire hydrants, rents fire hydrant use equipment and deter unauthorized use of fire hydrants.

The group oversees three key programs:
  1. Cross-Connection Control (CCC) – Ensures the proper installation and maintenance of backflow prevention devices to protect the potable water supply.
  2. Fats, Rags/Wipes, Oils, and Grease (FROG) – Regulates the installation and upkeep of grease interceptors and promotes best practices for FROG disposal to prevent sewer obstructions.
  3. Fire Hydrant Use Program (FHUP) - Administers permits for non-emergency fire hydrant use, rents hydrant meters and backflow preventers, and oversees compliance with authorized usage regulations.
These programs are implemented in accordance with:
  1. 21 DCMR Chapter 54 – Cross-Connections
  2. 21 DCMR Chapter 15 – Discharges to the Wastewater System
  3. 12 DCMR Chapter 12-F – DC Plumbing Code

Questions should be directed to the DC Water Compliance Program by telephone at 202-364-3144 or through email at compliance@dcwater.com.

 

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Aerial View of Construction near Watergate Complex Shows cranes and construction of drop shaft underway
Scaffolding Installation Begins near Watergate Complex for Potomac River Tunnel Project

Rock Creek and Potomac Parkway NW Beginning September 23, 2025, to Mid-November 2025

DC Water is installing temporary scaffolding at the Rock Creek Trail site, west of the Watergate Complex. Trail users are advised to adhere to flagger instructions during installation.

Scaffolding installation is expected to be completed by September 26, 2025, and will remain in place until mid-November 2025.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
October 7, 2025
Tuesday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.