DC Water launches modern, user-friendly website

Image of new website
February 14, 2017

Today, DC Water launched a new, modern dcwater.com website to better connect with customers and make it easier for them to find information and request services. The intuitive user experience includes a) improved navigation to find information more quickly, b) a fully responsive site—it works on any device, and c) a fly-out Customer Center for customers to access and control their accounts.
“Our website now matches the cutting-edge innovative work we are doing at DC Water,” said CEO and General Manager George S. Hawkins. “This portal puts all of our services and information at our customers’ fingertips and helps us deliver on our promise to be completely transparent.”

Visitors to the new dcwater.com can search by ward or zip code to find information about projects in their neighborhoods. A new searchable publications database also makes it easier to find particular publications including water quality reports, planning studies and budget documents. In addition, service alerts and other important notices for customers are prominently featured on the new homepage. Customers will see additional enhancements during the next year as DC Water upgrades its Customer Information System and the My DC Water customer portal.

“The bright, airy design is a dramatic improvement over our previous website,” said John Lisle, DC Water’s Chief of External Affairs. ‘It’s also built on the Drupal open-source platform which means it is much easier to maintain, allowing more staff to contribute to the site to keep the content fresh and up to date.”

DC Water partnered with Taoti Creative, a DC-based digital creative agency, on the redesign of the dcwater.com site.

Taoti CEO and Founder Brent Lightner said, “As a DC owned and operated business, we’re also a DC Water customer as are many of our employees.  It’s a unique situation--and frankly a privilege--to get to work for a group that is working for us.”