Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable on Saturday, June 13, 2026, from 9:00 PM through Sunday, June 14, 2026, at 3:00 AM. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

DC Water is currently experiencing technical difficulties and we are unable to service customer inquiries at this time. In order to manage your account or make a payment, please call our Self-Service Hotline at 202-354-3600 or visit the My DC Water portal at mydcwater.com. If you have an emergency, please contact our Emergency Command Center at 202-612-3400. We apologize for the inconvenience and thank you for your patience.

In observance of Memorial Day, DC Water will be closed on Monday, May 25th, 2026. Our Emergency Command Center will remain open for emergency services only and can be reached at 202-612-3400. To manage your account, please call our Self-Service Hotline at 202-354-3600, or visit mydcwater.com 24 hours a day. We appreciate your patience during this time. Thank you for allowing DC Water to serve you.

To better serve you, Customer Service will be temporarily unavailable on Wednesday, May 20, 2026 from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM. To manage your account or make a payment, please visit the My DC Water portal at www.mydcwater.com. Thank you for your patience and for allowing DC Water to serve you.

Due to scheduled maintenance, the My DC Water portal will be temporarily unavailable on Monday, May 11th, 2026 from 6:30 AM to 7:00 AM. To manage your account or make a payment, please contact our Self-Service Hotline at 202-354-3600. Our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.