Due to scheduled maintenance, the My DC Water portal and the Self‑Service Hotline will be temporarily unavailable on Saturday, March 7, 2026, from 3:00 AM to 6:00 AM, and again from Saturday, March 7, 2026, at 9:00 PM through Sunday, March 8, 2026, at 3:00 AM. We apologize for any inconvenience this may cause and appreciate your patience.

Work continues to repair a section of the Potomac Interceptor that collapsed on January 19, causing a sanitary sewer overflow. A bypass established five days after the overflow occurred continues to successfully divert wastewater around the collapse site and back into the pipe further downstream. DC Water is sampling water quality in the Potomac River and posting the results. Click here to see the latest results and updates.

Due to scheduled maintenance, the My DC Water portal, Self‑Service Hotline, and payment processing systems will be temporarily unavailable during two upcoming maintenance windows. On Saturday, February 7, 2026, from 9:00 PM to 11:00 PM, the My DC Water portal and Self‑Service Hotline will be temporarily unavailable. In addition, on Sunday, February 8, 2026, from 3:00 AM to 6:00 AM, online payment processing through the My DC Water portal and the Self-Service Hotline will be temporarily unavailable.
Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Administrative Closure: DC Water facilities will be closed on Tuesday, January 27. To reach Customer Care, please call (202) 354-3600. For emergencies, call our 24-hour Command Center at (202) 612-3400.

In observance of the Martin Luther King, Jr. Holiday, DC Water will be closed on Monday, January 19th. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To make a payment or manage your account, please call our Self-Service Hotline at 202-354-3600, or visit mydcwater.com, available 24/7. Thank you for allowing DC Water to serve you.