Due to scheduled maintenance, the Self-Service Hotline and the My DC Water portal will be temporarily unavailable from 9:00 PM on Saturday, June 7, 2025, until 3:00 AM on Sunday, June 8, 2025. Our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

In observance of Memorial Day, DC Water will be closed on Monday, May 26th.  Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To manage your account, please call our self-service hotline at 202-354-3600, or visit mydcwater.com 24 hours a day. We appreciate your patience during this time. Thank you for allowing DC Water to serve you.

Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable on Friday, 5/16/2025 from 2:00 AM to 4:00 AM. However, our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable on Friday, 5/2/2025 from 2:00 AM to 4:00 AM. However, our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

To better serve you, Customer Service will be closed on April 16, from 10 a.m. to 11 a.m. for training purposes. If you have an emergency during this time, please call our Emergency Command Center at 202-612-3400. For any account-related questions, you can reach us at 202-354-3600 after 11 a.m.