Due to an administrative closing, Customer Care will be temporarily unavailable on Wednesday, August 20, from 2:00 PM to 3:30 PM. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, please call our self-service hotline at 202-354-3600 or visit www.mydcwater.com. Thank you for your patience and for allowing DC Water to serve you.

To better serve you, Customer Service will be temporarily unavailable on Tuesday, August 19, from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM.

Due to scheduled maintenance, the My DC Water portal will experience intermittent downtime from Friday, August 1, 2025 at 10:00 PM through Saturday, August 2, 2025, at 2:00 AM. To manage your account or make a payment during this time, please call our 24/7 Self-Service Hotline at 202-354-3600. Our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Due to scheduled maintenance, payment processing will be temporarily unavailable on Sunday, July 27, 2025, from 3:00 AM to 6:00 AM. During this time, customers will not be able to make payments online at mydcwater.com or through the Self-Service Hotline. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

To better serve you, Customer Service will be temporarily unavailable on Wednesday, July 23, 2025 from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM.