Due to scheduled maintenance, payment processing will be temporarily unavailable on Sunday, December 14, 2025, from 3:00 AM to 6:00 AM. During this time, customers will not be able to make payments online at mydcwater.com or through the Self-Service Hotline. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable on Saturday, November 22, 2025, from 9:00 PM through Sunday, November 23, 2025, at 3:00 AM. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

To better serve you, Customer Service will be temporarily unavailable on Wednesday, November 19th, from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM. To manage your account or make a payment, please visit the My DC Water portal at www.mydcwater.com. Thank you for your patience and for allowing DC Water to serve you.

Due to scheduled maintenance, payment processing will be temporarily unavailable on Sunday, November 16, 2025, from 3:00 AM to 6:00 AM. During this time, customers will not be able to make payments online at mydcwater.com or through the Self-Service Hotline. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

In observance of Veterans Day, DC Water will be closed on Tuesday, November 11th, 2025. Our Emergency Command Center will remain open for emergency services only and can be reached at 202-612-3400. To manage your account, please call our Self-Service Hotline at 202-354-3600, or visit mydcwater.com, available 24/7. Thank you for allowing DC Water to serve you.