To better serve you, Customer Service will be temporarily unavailable on Wednesday, March 18, 2026 from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM. To manage your account or make a payment, please visit the My DC Water portal at www.mydcwater.com. Thank you for your patience and for allowing DC Water to serve you.

Due to scheduled maintenance, the My DC Water portal and the Self‑Service Hotline will be temporarily unavailable on Saturday, March 7, 2026, from 3:00 AM to 6:00 AM, and again from Saturday, March 7, 2026, at 9:00 PM through Sunday, March 8, 2026, at 3:00 AM. We apologize for any inconvenience this may cause and appreciate your patience.

Work continues to repair a section of the Potomac Interceptor that collapsed on January 19, causing a sanitary sewer overflow. A bypass established five days after the overflow occurred continues to successfully divert wastewater around the collapse site and back into the pipe further downstream. DC Water is sampling water quality in the Potomac River and posting the results. Click here to see the latest results and updates.

Due to scheduled maintenance, the My DC Water portal, Self‑Service Hotline, and payment processing systems will be temporarily unavailable during two upcoming maintenance windows. On Saturday, February 7, 2026, from 9:00 PM to 11:00 PM, the My DC Water portal and Self‑Service Hotline will be temporarily unavailable. In addition, on Sunday, February 8, 2026, from 3:00 AM to 6:00 AM, online payment processing through the My DC Water portal and the Self-Service Hotline will be temporarily unavailable.
Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Administrative Closure: DC Water facilities will be closed on Tuesday, January 27. To reach Customer Care, please call (202) 354-3600. For emergencies, call our 24-hour Command Center at (202) 612-3400.