Due to technical difficulties the My DC Water portal is temporarily unavailable at this time. To manage your account or make a payment, please contact our Self-Service Hotline at 202-354-3600. Our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

In observance of the New Year holiday, DC Water will be closed from January 1st through 2nd and will reopen on Monday, January 5th, at 8:00 AM. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To make a payment or manage your account, please call our Self-Service Hotline at 202-354-3600, or visit mydcwater.com, available 24/7. Thank you for allowing DC Water to serve you.

In observance of Christmas, DC Water will be closed from December 24 through 26 and will reopen on Monday, December 29, at 8:00 AM. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To make a payment or manage your account, please call our Self-Service Hotline at 202-354-3600, or visit mydcwater.com, available 24/7. Thank you for allowing DC Water to serve you.

Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable on Saturday, December 20, 2025, from 11:00 PM through Sunday, December 21, 2025, at 3:00 AM. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

To better serve you, Customer Service will be temporarily unavailable on Wednesday, December 17, from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM. To manage your account or make a payment, please visit the My DC Water portal at www.mydcwater.com. Thank you for your patience and for allowing DC Water to serve you.