Due to scheduled maintenance, the My DC Water portal will experience intermittent downtime from Friday, August 1, 2025 at 10:00 PM through Saturday, August 2, 2025, at 2:00 AM. To manage your account or make a payment during this time, please call our 24/7 Self-Service Hotline at 202-354-3600. Our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Due to scheduled maintenance, payment processing will be temporarily unavailable on Sunday, July 27, 2025, from 3:00 AM to 6:00 AM. During this time, customers will not be able to make payments online at mydcwater.com or through the Self-Service Hotline. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

To better serve you, Customer Service will be temporarily unavailable on Wednesday, July 23, 2025 from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM.

Due to scheduled maintenance, the My DC Water portal will be temporarily unavailable from Saturday, 7/19/2025 at 11:00 PM to Sunday, 7/20/2025 at 1:30 AM. To manage your account or make a payment, please contact our Self-Service Hotline at 202-354-3600, available 24/7. Our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable from Saturday, 7/12/2025 at 10:30 PM to Sunday, 7/13/2025 at 1:30 AM. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.