Administrative Closure: DC Water facilities will be closed on Tuesday, January 27. To reach Customer Care, please call (202) 354-3600. For emergencies, call our 24-hour Command Center at (202) 612-3400.

In observance of the Martin Luther King, Jr. Holiday, DC Water will be closed on Monday, January 19th. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To make a payment or manage your account, please call our Self-Service Hotline at 202-354-3600, or visit mydcwater.com, available 24/7. Thank you for allowing DC Water to serve you.

Due to scheduled maintenance, payment processing will be temporarily unavailable on Sunday, January 11, 2026, from 3:00 AM to 6:00 AM. During this time, customers will not be able to make payments online at mydcwater.com or through the Self-Service Hotline. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Due to technical difficulties the My DC Water portal is temporarily unavailable at this time. To manage your account or make a payment, please contact our Self-Service Hotline at 202-354-3600. Our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

In observance of the New Year holiday, DC Water will be closed from January 1st through 2nd and will reopen on Monday, January 5th, at 8:00 AM. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To make a payment or manage your account, please call our Self-Service Hotline at 202-354-3600, or visit mydcwater.com, available 24/7. Thank you for allowing DC Water to serve you.