Due to scheduled maintenance, the Self-Service Hotline will be temporarily unavailable on Sunday, October 26, 2025 from 1:00 AM to 2:00 AM. To manage your account or make a payment, please visit the My DC Water portal at mydcwater.com. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience. 

Please be advised that the Self-Service Hotline and the MYDCWATER online portal will be temporarily unavailable due to scheduled maintenance during the following times: Friday, October 17, 2025 at 11:00 PM to Saturday, October 18, 2025 at 12:00 AM and Sunday, October 19, 2025 from 3:00 AM to 6:00 AM.

During these periods, you will not be able to access or manage your account. For water and sewer emergencies, our Emergency Command Center remains open and can be reached at 202-612-3400.We apologize for any inconvenience and appreciate your understanding.

In observance of Indigenous People's Day, DC Water will be closed on Monday, October 13, 2025. Our Emergency Command Center will remain open for emergency services only and can be reached at 202-612-3400. To manage your account, please call our Self-Service Hotline at 202-354-3600, or visit mydcwater.com, available 24/7. Thank you for allowing DC Water to serve you.

Due to an administrative closing, Customer Care will be temporarily unavailable on Tuesday, October 7, from 12:00 PM to 2:00 PM. If you have an emergency, please contact our Emergency Command Center at 202-612-3400. For account-related inquiries during this time, please call our self-service hotline at 202-354-3600 or visit www.mydcwater.com. Thank you for your patience and for allowing DC Water to serve you. 

Due to scheduled maintenance, payment processing will be temporarily unavailable on Sunday, September 21, 2025, from 3:00 AM to 6:00 AM. During this time, customers will not be able to make payments online at mydcwater.com or through the Self-Service Hotline. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.