To better serve you, Customer Service will be closed on April 16, from 10 a.m. to 11 a.m. for training purposes. If you have an emergency during this time, please call our Emergency Command Center at 202-612-3400. For any account-related questions, you can reach us at 202-354-3600 after 11 a.m.

To better serve you, Customer Service will be closed on March 19 from 10 a.m. to 11 a.m. for training purposes. If you have an emergency during this time, please call our Emergency Command Center at 202-612-3400. For any account-related questions, you can reach us at 202-354-3600 after 11 a.m.

Due to scheduled maintenance, the My DC Water portal and IVR services will be temporarily unavailable from Saturday, 3/1/2025 at 9:00 PM to Sunday, 3/2/2025 at 2:00 PM. During this time, our self-service options will be unavailable. However, our Emergency Command Center will remain open for water and sewer emergencies and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

To better serve you, Customer Service will be closed on February 19 from 10 a.m. to 11 a.m. for training purposes. If you have an emergency during this time, please call our Emergency Command Center at 202-612-3400. For any account-related questions, you can reach us at 202-354-3600 after 11 a.m.

DC Water Customer Care will be closed on Monday, February 17th, in observance of President's Day. Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To manage your account, please call 202-354-3600, or visit mydcwater.com 24 hours a day. We appreciate your patience during this time. Thank you for allowing DC Water to serve you.