In observance of Independence Day, DC Water will be closed on Friday, July 4th.  Our Command Center will remain open for emergency services only and can be reached at 202-612-3400. To manage your account, please call our self-service hotline at 202-354-3600, or visit mydcwater.com 24 hours a day. We appreciate your patience during this time. Thank you for allowing DC Water to serve you.

Due to scheduled maintenance, payment processing will be temporarily unavailable on Sunday, June 29, 2025, from 3:00 AM to 6:00 AM EST. Customers will not be able to make payments online at mydcwater.com or through the Self-Service Hotline during this time. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Due to scheduled maintenance, the Self-Service Hotline will be temporarily unavailable on Friday, June 27, 2025, from 5:30 PM to 11:00 PM. During this time, customers will only be able to access account information or make payments online at mydcwater.com. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

To better serve you, Customer Service will be closed on June 18, from 10 a.m. to 11 a.m. for training purposes. If you have an emergency during this time, please call our Emergency Command Center at 202-612-3400. For any account-related questions, you can reach us at 202-354-3600 after 11 a.m.

DC Water is currently experiencing technical difficulties processing one-time payments via the MYDCWATER portal. To ensure your payment is posted timely, please contact our 24/7 self-service hotline at 202-354-3600. We apologize for any inconvenience this may have caused you.