Due to an administrative closing, Customer Care will be temporarily unavailable on Wednesday, October 14, from 12:00 PM to 2:00 PM. If you have an emergency, please contact our Emergency Command Center at 202-612-3400. For account-related inquiries during this time, please call our self-service hotline at 202-354-3600 or visit www.mydcwater.com. Thank you for your patience and for allowing DC Water to serve you. 

Please be advised that DC Water is currently experiencing difficulties with the login feature on our homepage. To access your account or make a payment, please log in directly at www.mydcwater.com or contact our Self-Service Hotline at 202-354-3600. We are actively working to resolve the issue and apologize for any inconvenience this may cause.

Due to scheduled maintenance, the My DC Water portal and the Self-Service Hotline will be temporarily unavailable on Friday, August 7, 2026, from 11:00 PM through Saturday, August 8, 2026, at 4:00 AM. Our Emergency Command Center will remain open for water and sewer emergencies only and can be reached at 202-612-3400. We apologize for any inconvenience this may cause and appreciate your patience.

Please be advised that Tuesday July 28th, DC Water is currently experiencing an issue with an external service provider that is impacting access to some customer account information. During this time, customers may be unable to view account details through certain channels. Customers who are experiencing access issues can call 202-354-3600 for account information or to make payments. Customers can still make payments at https://www.mydcwater.com. We apologize for any inconvenience this may cause you.

To better serve you, Customer Service will be temporarily unavailable on Wednesday, September 16, 2026 from 10:00 AM to 11:00 AM for training purposes. If you have an emergency during this time, please contact our Emergency Command Center at 202-612-3400. For all account-related inquiries, our team will be available at 202-354-3600 after 11:00 AM. To manage your account or make a payment, please visit the My DC Water portal at www.mydcwater.com. Thank you for your patience and for allowing DC Water to serve you.