Preparation Helps Keep You and Your Family Safe

Learn to Shut Off the Main Water Valve

When there is a water emergency, it is sometimes necessary to shut of the water supply to your house. Here's how:

  • Look for the main valve where the water supply enters your house (usually in the basement) or in a concrete box near the street.
  • If the valve is outside your house, lift the cover with a large screwdriver.
  • Then, use a pipe or crescent wrench to turn off the water. Mark the shut-off valve with fluorescent paint or tape so you can find it in the dark.
  • Drain all water from the system, including your hot water heater, if you must evacuate when the weather is cold.

Prepare an Emergency Water Supply

Unopened commercially bottled water is the safest and most reliable emergency water supply.

  • Store at least 1 gallon of water per day for each person and each pet.
  • Store at least a 3-day supply of water for each person and each pet. Try to store a 2-week supply if possible.
  • Observe the expiration date for store-bought water; replace other stored water every six months.
  • Store a bottle of unscented liquid household chlorine bleach to disinfect your water and to use for general cleaning and sanitizing.

Cleaning and Storage of Water Containers

Use of food-grade water storage containers, such as those found at surplus or camping supply stores, is recommended if you prepare stored water yourself. Before filling with safe water, use these steps to clean and sanitize storage containers:

  • Wash the storage container with dishwashing soap and water and rinse completely with clean water.
  • Sanitize the container by adding a solution made by mixing 1 teaspoon of unscented liquid household chlorine bleach in one quart of water.
  • Cover the container and shake it well so that the sanitizing bleach solution touches all inside surfaces of the container.
  • Wait at least 30 seconds and then pour the sanitizing solution out of the container.
  • Let the empty sanitized container air-dry before use OR rinse the empty container with clean, safe water that already is available.

Proper Water Storage

  • Label container as "drinking water" and include storage date. Replace stored water that is not commercially bottled every six months.
  • Keep stored water in a place with a fairly constant cool temperature out of direct sunlight.

Basic information on Emergency Preparedness

National Hurricane Center

DC HSEMA: Hurricane Preparedness and Response

DC HSEMA: Hurricane Fact Sheet

Learn How to Prevent Freezing Pipes

In an emergency, you may not have electricity or you may have to leave your home for a long period of time. When this happens in very cold weather, pipes in your home that have water in them may freeze and break, causing water damage in your home. To keep pipes from freezing, turn off the water flow to your house. Here's how:

  • Wrap water pipes in insulation before the cold weather comes.
  • Allow water to drip slightly, if the weather is extremely cold and you are at home.
  • If you must leave your house for a long time because of an emergency, turn off the main water valve, and drain water from all pipes

Have a Plan

To protect yourself and your loved ones in the event of a water emergency or a related emergency, you should create an emergency plan. 

Federal Government Information

Department of Homeland Security

Federal Emergency Management Agency (FEMA)

Local Government Information

D.C.

Fairfax County

Loudoun County

Montgomery County

Prince George's County

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

DC Water Officials with NPS and ANC commissioners doing ceremonial groundbreaking
DC Water Breaks Ground on Piney Branch Tunnel, Final Phase of DC Clean Rivers Project

Today, DC Water broke ground on the Piney Branch Tunnel, the final major tunnel in our Clean Rivers Project. This work will help keep sewage and trash out of local waterways and make Rock Creek, the Potomac River, and the Chesapeake Bay cleaner for our community.

When we finish the Piney Branch Tunnel, it will hold at least 4.2 million gallons of rainwater and wastewater during heavy storms. Instead of overflowing into Piney Branch, that water will go to the Blue Plains Water Resource Recovery Facility, where it will be treated.

Latest Blog Post
Five photos from the American Water Works Association (AWWA) ACE26 conference featuring panel discussions, technical presentations, networking, and attendees posing at the ACE26 display.
ACE26 Highlights: How DC Water Advanced the Conversation on Water
More than 80 DC Water employees joined thousands of water professionals in Washington, D.C., sharing expertise, building partnerships and advancing conversations that will help shape the future of water.
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Date
July 23, 2026
Thursday, 9:30 AM

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Jul 25

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.