Director of Customer Service
Tsedale Berhanu presently serves the Authority as the Acting Director of Customer Service. She is responsible for the administration of DC Water's Customer Services programs, which include metering, billing, credit and collections, and customer services.
Over the years, Ms. Berhanu has served in several leadership roles. Most recently as Manager, Construction Contracts, administering the development, evaluation and execution of several construction and service contracts with over $50 million in collective value that support the water and sewer infrastructure repair and replacement operations. She directed the development and management of operating and capital budgets for the programs and provided directions to program managers on short and long-term plans and strategies. Most notably, she executed organizational changes that resulted in system upgrades, cost savings, and process improvements.
Previously, she was the Manager of the Technical Support Services in Water Services where she was responsible for planning, directing and executing several large-scale programs, including the Public Space Restoration Program and the Infrastructure Repair and Replacement contracts.
Ms. Berhanu joined DC Water in 1987 and holds a Business Administration degree from the University of the District of Columbia.