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Paperless Billing

(Electronic Billing or e-bill)

Note: Enroll in paperless billing and be entered to win a $100 credit on your water bill. Owners, tenants, property managers and other third parties that have enrolled for the first time since June 1, 2019 are eligible. Drawings will be held on the first Friday of the month beginning in July and running through September, with the last drawing and winner being announced and awarded September 30th.

Winners to be notified by phone and will receive a credit on their water bill.

You can sign up for electronic bill delivery by accessing My DC Water and completing a few easy steps. It only takes a few minutes to enroll.

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Once you sign up for paperless bill delivery, you will no longer receive a paper bill, but rather an electronic notice in one of the formats detailed below. Authorized tenants who sign up for My DC Water will automatically be enrolled in paperless bill delivery.

Paperless Bill Notification Options

E-mail Notification - Receive an email notification when your bill is ready to be viewed online. Simply log into My DC Water to access your bill.

Secure PDF E-mail Notification - Receive an email notification with an attached password protected PDF of your bill.

Secure Pay PDF E-mail Notification - Receive an email notification with an attached password protected PDF of your bill and the ability to pay your bill from the PDF.

SMS Text Notification – Receive a text message when your bill is ready to be viewed online. Simply log into My DC Water to access your bill.

SMS Text To Pay Notification – Receive a text message when your bill is ready to be viewed online, including the ability to respond to the text to automatically pay your bill using your registered payment information.

Benefits of Paperless Bill Delivery

  • Saves money on postage to the customer, reducing operating expenses
  • Reduces paper waste
  • Protects the environment
  • Faster delivery time
  • More secure