DC Water’s Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of prerecorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition.

• Reporting an Emergency to our Emergency Command Center: In case of water-related emergencies, our IVR system enables you to report the issue promptly, ensuring that our dedicated team can respond swiftly to address the situation.
• Paying Your Bill: Easily pay your water bills over the phone using our secure IVR system, ensuring a quick and hassle-free transaction process.
• Account Balance Inquiries: Obtain real-time information about your account balance, empowering you to stay up to date with your account balance and plan accordingly.
• Payment Assistance: Facing financial challenges? Our IVR system allows you to request a payment arrangement, providing flexibility and support to manage your bills effectively.
• Billing Inquiries: With our IVR system, you can easily access information and resources to address your billing-related questions. Get details about charges, payment due dates, and account statements, helping you stay informed and manage your bills effectively.
• Collections Assistance: If you require assistance regarding collections matters, our IVR system provides guidance and support. Connect with relevant resources and information to resolve outstanding issues and ensure a smooth resolution process.

Please note that background noise may affect the performance of our interactive phone system. While the system is designed to provide you with easy self-service options, external noise can sometimes interfere with its performance and accuracy.