EMERGENCY WATER OUTAGE
Jul 25, 2025 | 01:00 PM

EMERGENCY WATER OUTAGE
Jul 25, 2025 | 09:10 AM

Customer Provided Meter Read Procedures

Customers who receive estimated bills can request a technician to read their meter by contacting Customer Service at 202-354-3600. Representatives will work to schedule a visit according to the meter reading schedule. Please be aware that efforts will be made to use the reading for billing purposes; however, there may be situations where the reading cannot be used. 

You can also submit a meter read yourself by following the steps below:

  1. Take a clear picture of the meter register including all the dials.
  2. Ensure the picture includes the date/time stamp and the meter ID.
  3. Email the picture to customer.read@dcwater.com.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of previous rock slide on the slope
DC Water Revises Canal Road Slope Stabilization Plan in Response to Community Feedback

DC Water has revised its slope stabilization plan along Canal Road Northwest to significantly reduce traffic disruptions during construction.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
September 2, 2025
Tuesday, 10:00 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.