Customer Care & Operations
Customer Assistance Program
DC Water offers the following programs to help eligible individuals pay their water and sewer bills if they are experiencing financial difficulties:
- Extended payment plans
- Serving People by Lending A Supporting Hand (SPLASH) — SPLASH is a DC Water program that helps customers maintain critical water and sewer service in times of financial emergencies. SPLASH is funded solely by contributions from our customers and the community, and every dollar we receive is distributed to eligible customers. Visit our S.P.L.A.S.H online contribution form to make a generous donation.
To find out more about the payment assistance options above, please call 202-354-3600 to speak with a Customer Care Associate.
Utility Discounts from the Customer Assistance Program (CAP)
The Customer Assistance Program (CAP) is administered by the District of Columbia's Department of the Environment (DDOE) Energy Office. CAP provides eligible customers with a discount of up to 400 cubic feet of water and up to 400 cubic feet of sewer services per month, a current savings of up to $37.00 for water and sewer services.
The DDOE determines eligibility on the basis of federal low-income guidelines. Applicants must provide:
- Proof of income, such as a paycheck stub
- Current utility bill
- Proof of age
For more information, please call the District Department of the Environment at 202-673-6700.