Letter to Customers From CEO and General Manager David Gadis

March 20, 2020

On Thursday, March 19, CEO and General Manager David Gadis sent a message via email to customers detailing the latest steps we are taking to protect them and our employees. Click the link below to read the full message:

Message to Customers from CEO and General Manager David Gadis

The message includes important information about temporary modificatons to our Customer Service call options. Until further notice, If you need to contact us about your account, please use one of the following options:

  • Use our website or automated phone system at (202)354-3600 to make payments or inquire about your balance
  • Use our online Report a Problem feature at dcwater.com/reportaproblem  for questions about your account including new options for billing inquiries, bill disputes, installment plans and service restoration
  • For installment payment options, email us at credit.collection@dcwater.com
  • For general questions about your account, email us at customer.service@dcwater.com
  • To restore water service, email us at Restore@dcwater.com
  • Download the My DC Water mobile app or create an online account at mydcwater.com

If you have a water or sewer emergency, please call our 24-hour Command Center at (202)612-3400. Please do not use this number for routine inquiries about your account so customers with emergencies can reach our dispatchers without delay.

To ensure you don't miss any important updates, please sign up for our news alerts. Also, please make sure your contact information is up to date at mydcwater.com.

Latest News

DC Water CEO David Gadis addresses audience at Pure Water DC Event

DC Water today announced the launch of Pure Water DC, a groundbreaking program designed to strengthen the District’s water supply resilience and secure a second source of drinking water for the nation’s capital. To kick off this initiative, DC Water convened a panel discussion along with industry experts, utilities, and federal and state regulators from across the region. The panel explored practical ways to make our water supply more resilient, including advanced water reuse —a growing solution nationwide to address vulnerabilities in the water supply. This method relies on advanced treatment processes to purify water to drinking standards so it can be safely recycled for various purposes.

Pure Water DC Logo with DC Water Logo and the text Pure Water DC Launch over graphic image of water

Panel discussion to bring together key partners on the path forward

On November 19, DC Water will launch an ambitious effort – Pure Water DC – to reduce the District’s reliance on the Potomac River as its only water source. We’ll be hosting an event to outline our vision and strategy for resilience and host an expert panel to address one of the most critical challenges facing the nation’s capital.

Map of Water Street and Capital Crescent Trail

DC CLEAN RIVERS – POTOMAC RIVER TUNNEL PROJECT

Beginning on or about November 12, 2025, DC Water will begin preparing for construction on the Potomac River Tunnel on the 3300 block of Water Street NW, beneath the Whitehurst Freeway.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Map of Water Street and Capital Crescent Trail
TRAFFIC ADVISORY: Water Street NW at Georgetown Waterfront Park — Travel Lane and Sidewalk Closures

DC CLEAN RIVERS – POTOMAC RIVER TUNNEL PROJECT

Beginning on or about November 12, 2025, DC Water will begin preparing for construction on the Potomac River Tunnel on the 3300 block of Water Street NW, beneath the Whitehurst Freeway.

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A helicopter lowers a drill rig to workers on the Potomac River.
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When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
November 20, 2025
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.