(Electronic Billing or e-bill)
Need A User ID?You can sign up for electronic bill delivery by accessing My DC Water and completing a few easy steps. It only takes a few minutes to enroll.
Once you sign up for paperless bill delivery, you will no longer receive a paper bill, but rather an electronic notice in one of the formats detailed below. Authorized tenants who sign up for My DC Water will automatically be enrolled in paperless bill delivery.
Paperless Bill Notification Options
E-mail Notification - Receive an email notification when your bill is ready to be viewed online. Simply log into My DC Water to access your bill.
Secure PDF E-mail Notification - Receive an email notification with an attached password protected PDF of your bill.
Secure Pay PDF E-mail Notification - Receive an email notification with an attached password protected PDF of your bill and the ability to pay your bill from the PDF.
SMS Text Notification – Receive a text message when your bill is ready to be viewed online. Simply log into My DC Water to access your bill.
SMS Text To Pay Notification – Receive a text message when your bill is ready to be viewed online, including the ability to respond to the text to automatically pay your bill using your registered payment information.
Benefits of Paperless Bill Delivery
- Saves money on postage to the customer, reducing operating expenses
- Reduces paper waste
- Protects the environment
- Faster delivery time
- More secure
Need help paying your water bill?
During COVID-19 we are offering more flexible payment programs (please email email us at credit.collection@dcwater.com). DC Water and District government offer a number of assistance programs for water and sewer bills. Households with less than $121,000 in annual income are encouraged to check their eligibility. Please visit dcwater.com/cap
During COVID-19 here's how to reach Customer Service
- Use our website or automated phone system at (202)354-3600 to make payments or inquire about your balance
- Use our online Report a Problem feature at dcwater.com/reportaproblem for questions about your account including new options for billing inquiries, bill disputes, installment plans and service restoration
- For installment payment options, email us at credit.collection@dcwater.com
- For general questions about your account, email us at customer.service@dcwater.com
- To restore water service, email us at Restore@dcwater.com
- Download the My DC Water mobile app or create an online account at mydcwater.com
