How do I start/stop new service? 

Your Title agent has direct access to us through our 3rd Party Portal (3PP) application. Make sure your Title agent has obtained your Ownership Change Request (OCR#) from 3PP. Your first or final bill will arrive within 30 days.

Are owners of Condo’s and COOP’s required to provide ownership documentation to start/stop service?

Owners of a single unit (i.e Condos, COOP) that is not individually metered by DC Water are not required to provide ownership documentation to start/stop service.

Do tenants or management companies receive a final bill?

Final bills are not issued to tenants or management companies.