Customer Classifications

 

Classifications                      Description


Residential  A single-family dwelling is used for domestic purposes within a single-family home, apartment building, condominium, or cooperative housing association where each unit is served by a separate service line that is individually metered or a multi-family structure or development used for domestic purposes (less than 4 units) served by a single service line that is master metered.
Multi-Family (MF)  A multi-family structure or development used for domestic purposes, with four or more residential dwelling units, including single-family, apartment, condominium, or cooperative housing association served by the same service line that is master metered.
Non-Residential or Commercial  All customers not referenced within the Residential or Multi-Family class, including premises where one or more units are not used for domestic purposes, and all units are served by the same master metered service line.

 

Please see 21 DCMR 4104 for full customer classification descriptions.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Rock Creek Trail Site for Potomac River Tunnel Project
Ground Stabilization Work Begins Near Watergate Complex, starting Aug 25

Starting the week of August 25, DC Water will take another big step forward in the Potomac River Tunnel Project. Ground stabilization will begin at the Rock Creek Trail site, near the Watergate Complex, to drill secant piles that will form a retaining wall for the drop shaft.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
September 2, 2025
Tuesday, 10:00 AM

Upcoming Events

Sep 3
7:00 pm - 8:00 pm
Sep 6
Sep 12
6:00 pm - 10:00 pm

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.