Customer Classifications

 

Classifications                      Description


Residential  A single-family dwelling is used for domestic purposes within a single-family home, apartment building, condominium, or cooperative housing association where each unit is served by a separate service line that is individually metered or a multi-family structure or development used for domestic purposes (less than 4 units) served by a single service line that is master metered.
Multi-Family (MF)  A multi-family structure or development used for domestic purposes, with four or more residential dwelling units, including single-family, apartment, condominium, or cooperative housing association served by the same service line that is master metered.
Non-Residential or Commercial  All customers not referenced within the Residential or Multi-Family class, including premises where one or more units are not used for domestic purposes, and all units are served by the same master metered service line.

 

Please see 21 DCMR 4104 for full customer classification descriptions.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Graphic invitation to Community Day on September 19 from 10:30 a.m. t0 3 p.m.
Go Behind the Scenes at the Potomac River Tunnel Project Community Day

DC Water Opens the West Potomac Park Construction Site to the Public for Tours, Activities and More

Ever wonder what it takes to build a 5.5-mile tunnel beneath the nation’s capital? On Saturday, September 19, DC Water invites the community for a rare opportunity to experience one of the District’s largest infrastructure projects up close and underground.

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Upcoming Meeting

Upcoming Events

Sep 19
Sep 19
Sep 19

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.