EMERGENCY WATER OUTAGE
Jul 25, 2025 | 01:00 PM

EMERGENCY WATER OUTAGE
Jul 25, 2025 | 09:10 AM

Rate Setting Process

Rates are set bi-annually through a year-long process that begins with a budget based on capital and operating needs. DC Water conducts a Cost of Service Study every three years as a good faith effort to study the impact of any rate change on its customers before submitting any rate for approval by the DC Water Board of Directors. Once the budget is approved by the Board of Directors, the proposed rate structure is published in the DC Register and communicated via various news and media outlets and DC Water holds a public hearing to provide customers the opportunity to comment on the proposed rates. Finally, the DC Water Board of Directors vote on the rate proposal in July, to be implemented in the new fiscal year (October 1st). Currently, DC Water is setting two-year budgets. (Excerpted from the Rates Section of the Consumer Bill of Rights).

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Picture of previous rock slide on the slope
DC Water Revises Canal Road Slope Stabilization Plan in Response to Community Feedback

DC Water has revised its slope stabilization plan along Canal Road Northwest to significantly reduce traffic disruptions during construction.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
September 2, 2025
Tuesday, 10:00 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.