NOFOL (Notice to Follow-Up) Compliance Fee (FAQ)

What is a NOFOL?

Notice of Follow Up (NOFOL) Compliance Fee is a one-time fee assessed to non-residential customers to emphasize the importance of addressing deficiencies noted by technicians following an inspection of the meter. Repair notices are issued when conditions exist that impede the transmission of meter readings or prohibit DC Water from reading, testing, accessing, or repairing the water meter or the meter transmitting device. The fee will be assessed to non-residential customers who have received the initial notification and a 14-day reminder notice without making repairs or failed to advise DC Water that the repair was completed. Customers that receive the fee due to non-compliance may also be billed on estimated reads until the outstanding issues are remedied.

How much is the fee?

NOFOL Non-Compliant Penalty (New)   $475

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Aerial View of Construction near Watergate Complex Shows cranes and construction of drop shaft underway
Scaffolding Installation Begins near Watergate Complex for Potomac River Tunnel Project

Rock Creek and Potomac Parkway NW Beginning September 23, 2025, to Mid-November 2025

DC Water is installing temporary scaffolding at the Rock Creek Trail site, west of the Watergate Complex. Trail users are advised to adhere to flagger instructions during installation.

Scaffolding installation is expected to be completed by September 26, 2025, and will remain in place until mid-November 2025.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
October 7, 2025
Tuesday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.