WASAs Customer Information System Experiences Techinical Difficulties

May 04, 2006

WASA is currently experiencing techinical difficulty with our telephone-based Customer Information System at 202-612-3600, You will be unable to make payments or access your account via telephone during this interruption. If you are experiencing a water/sewer emergency, our 24-hour Emergency Hotline is available at 202-612-3400.

We apologize for this inconvenience and we hope to have the system back up within the hour.

Latest News

The shields for the tunnel boring machine Mary being lowered by cranes into the shaft

Recognition highlights DC Water’s commitment to environmental stewardship during Earth Month

DC Water has been honored with the “Green Bond of the Year – US Muni Bond” Award by Environmental Finance, a leading industry publication. This achievement celebrates DC Water’s leadership in sustainability and its dedication to responsible municipal financing.

Placeholder DC Water Image

DC Water issues the following statement in response to the complaints filed by the Maryland Office of the Attorney General and the Department of Justice on behalf of the U.S. Environmental Protection ...

Crews rowing on Potomac

DC Water has expanded its water quality testing initiative over a three-week period at high-use recreational areas along the Potomac River. This proactive measure is intended to complement the daily ...

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

The shields for the tunnel boring machine Mary being lowered by cranes into the shaft
DC Water Earns Prominent Award for Sustainable Finance Leadership through Green Bonds

Recognition highlights DC Water’s commitment to environmental stewardship during Earth Month

DC Water has been honored with the “Green Bond of the Year – US Muni Bond” Award by Environmental Finance, a leading industry publication. This achievement celebrates DC Water’s leadership in sustainability and its dedication to responsible municipal financing.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
April 23, 2026
Thursday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.