Just' like our customers, WASA is also adjusting to the new environment that we all face. As result of mail delivery problems resulting from the imposed quarantine at the District's Brentwood postal facility, we have further relaxed our disconnection procedures. We are no longer disconnecting service for any customer who paid their bills since May. In addition, we immediately restored service and waived all late fees and penalties for any customer who was disconnected and told us their payment was in the mail. We are certain that these procedures ensure that no customers are disconnected if their payments are being held up by the postal service.

During this time of increasing layoffs and economic uncertainty, please be assured that WASA will work with any customer to ensure they receive water service. We appreciate your patience during this time and assure you that WASA will continue to be reasonable in working out payment arrangements for any customer who is having difficulty making payments.

Please be assured that we have not wavered in our commitment to provide you with the best possible customer service. Upcoming improvements in our customer service organization will ensure substantial changes in the way we do business. Our new billing system has already proven to be a very positive tool offering a variety of newly offered payment methods including online and telephone credit card payments. We continue to look for ways to improve our responsiveness to customers and value the suggestions that our customers have given us during as we worked through this matter. We are committed to meeting our objective of customer service excellence.

If you would like more information on this issue, or have any further comments please contact our Customer Service Department (202) 354-3600, (202) 354-3700 or info@dcwasa.com