A Letter to Our Customers, From General Manager George S. Hawkins

October 31, 2012

Dear Valued Customer,

We hope you and your families are safe. Severe weather can be stressful and we want you to worry about one less thing this week.

This week:
- We are waiving the late fees on your water and sewer bills from Monday, October 29 to Friday, November 2. Please know that youll have until the end of business on Monday, November 5 to make a partial or full payment to bring your account current and avoid the fees.

- We will not disconnect water service this week from Monday, October 29 to Friday, November 2. Disconnections of service will resume on Monday November 5.

- Our business offices are closed Monday, October 29 and will likely be closed Tuesday, October 30. If you are able to, and would like to make a payment, payments can still be made online at www.dcwater.com through a MyDC Water account or via the 24-hour IVR system by calling 202-354-3600 as long as the systems are intact.

- If you have an immediate water or sewer emergency, please call our 24-hour Command Center at 202-612-3400.

- If you experience a life-threatening emergency such as severe flooding, please call 911.

We hope these efforts can help ease some of your worries during and after Hurricane Sandy.

Sincerely,
George S. Hawkins
General Manager
DC Water

Latest News

Image of new pipe section with wastewater flowing

Major Milestone in Sewer Line Repair Near Great Falls

DC Water has completed the final connection on the rehabilitated section of the Potomac Interceptor near Great Falls, renewing an integral part of the region's sewer system. This achievement signals the new pipe section is now fully operational and represents a significant step in completing this complex and critical infrastructure project.

Picture showing inside of Rock Creek Main Interceptor with large crack in crown

Weekend Closure of Rock Creek Multi-Use Trail Begins Friday evening, Oct 3 for Gate Restoration Work

DC Water is advancing to the next critical phase of the Rock Creek Main Interceptor (RCMI) repair project, following the discovery in May of structural vulnerabilities in the 72-inch diameter sewer line that carries over 100 million gallons of wastewater daily. These repairs are a high priority to prevent potential sewage discharge into Rock Creek.

Aerial View of Construction near Watergate Complex Shows cranes and construction of drop shaft underway

Rock Creek and Potomac Parkway NW Beginning September 23, 2025, to Mid-November 2025

DC Water is installing temporary scaffolding at the Rock Creek Trail site, west of the Watergate Complex. Trail users are advised to adhere to flagger instructions during installation.

Scaffolding installation is expected to be completed by September 26, 2025, and will remain in place until mid-November 2025.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Aerial View of Construction near Watergate Complex Shows cranes and construction of drop shaft underway
Scaffolding Installation Begins near Watergate Complex for Potomac River Tunnel Project

Rock Creek and Potomac Parkway NW Beginning September 23, 2025, to Mid-November 2025

DC Water is installing temporary scaffolding at the Rock Creek Trail site, west of the Watergate Complex. Trail users are advised to adhere to flagger instructions during installation.

Scaffolding installation is expected to be completed by September 26, 2025, and will remain in place until mid-November 2025.

Latest Blog Post
A helicopter lowers a drill rig to workers on the Potomac River.
DC Water begins drilling in Potomac River to explore options to rehab underwater sewer line
When one of your major sewer lines runs through the Potomac River, a backhoe and trencher won't do. That's why we've got helicopters carrying a 14-ton drill and workers suspended midair over the Potomac.
Upcoming Meeting
Date
October 7, 2025
Tuesday, 9:30 AM

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.