A Letter to Our Customers, From General Manager George S. Hawkins

October 31, 2012

Dear Valued Customer,

We hope you and your families are safe. Severe weather can be stressful and we want you to worry about one less thing this week.

This week:
- We are waiving the late fees on your water and sewer bills from Monday, October 29 to Friday, November 2. Please know that youll have until the end of business on Monday, November 5 to make a partial or full payment to bring your account current and avoid the fees.

- We will not disconnect water service this week from Monday, October 29 to Friday, November 2. Disconnections of service will resume on Monday November 5.

- Our business offices are closed Monday, October 29 and will likely be closed Tuesday, October 30. If you are able to, and would like to make a payment, payments can still be made online at www.dcwater.com through a MyDC Water account or via the 24-hour IVR system by calling 202-354-3600 as long as the systems are intact.

- If you have an immediate water or sewer emergency, please call our 24-hour Command Center at 202-612-3400.

- If you experience a life-threatening emergency such as severe flooding, please call 911.

We hope these efforts can help ease some of your worries during and after Hurricane Sandy.

Sincerely,
George S. Hawkins
General Manager
DC Water

Latest News

Graphic with details for the public hearing on June 23 at 6:30 p.m.

As DC Water’s Board of Directors considers proposed rate increases for the upcoming 2027 and 2028 fiscal years, we’re asking customers to provide feedback during a public hearing on Tuesday, June 23 at 6:30 p.m.

The proposed rate changes would support critical investments in safe, reliable drinking water, replacement of aging water and sewer lines, cleaner local waterways, and continued lead service line replacement across the District.

Photo of LFDC work on a street in the Trinidad NE Neighborhood

Public Encouraged to Provide Comment through June 23

DC residents who want to replace their lead service lines may soon have more options to do it sooner—without having to wait for construction to reach their block.  While the Lead Free DC Program replaces lead service lines at no cost, DC Water has proposed two updates to its program that would make it easier and faster for some residents to get their lead pipes replaced, especially those at higher risk of lead exposure. These proposed changes have been published in the DC Register and are now open for public review. 

Placeholder DC Water Image

DC Water will host a virtual community meeting on Thursday, June 11, 2026, to inform residents and other stakeholders about the emergency rehabilitation of a section of the Potomac Interceptor at Muddy Branch in Potomac, Maryland.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Photo of temporarily relocated section of Piney Branch Parkway
Piney Branch Parkway Section to Reopen Monday, Restoring a Key Route for DC Commuters

Following a 27-day closure, DC Water will reopen a section of Piney Branch Parkway between Arkansas Avenue and Beach Drive NW early Monday morning, restoring an important cross-town connection for thousands of District commuters. During the closure, a section of the road was temporarily relocated for construction of DC Water’s Piney Branch Tunnel Project.

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Upcoming Meeting
Date
July 2, 2026
Thursday, 9:30 AM

Upcoming Events

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.