DC Water Board of Directors Approves Strategic Plan

March 08, 2013

WASHINGTON, D.C. - The DC Water Board of Directors has approved the Blue Horizon 2020 Strategic Plan which sets a clear vision for the future of the authority and lays out a specific path to make that vision a reality. Blue Horizon 2020 includes 9 strategic goals, 27 measureable objectives and 45 initiatives that the Board and Executive Management believe are essential for DC Water to achieve its mission and become a world-class utility.

"Blue Horizon 2020 is the product of a collaborative effort between the Board of Directors and the management of DC Water to identify the challenges and opportunities ahead of us," said Allen Y. Lew, Chairman of the DC Water Board. "We now have a clear course of action that will guide DC Water’s progress for years to come and I look forward to working with the General Manager and his team to ensure DC Water reaches its full potential."

In developing Blue Horizon 2020, Board members and management identified industry trends that are expected to impact water service utilities; conducted a Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis of DC Water; and identified the critical factors important to the authority’s long term success. Based on those evaluations, the Board set the strategic goals and objections and then management developed the specific initiatives needed to implement the plan.

"We believe that this is a plan that looks to a horizon that is ambitious, but also shows the more immediate next steps drawn out in front of us," said George Hawkins, General Manager of DC Water. "I look forward to the actions we will take to ensure we remain accountable to our ratepayers and meet the challenges ahead, from increasingly stringent federal mandates to an aging infrastructure and workforce."

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Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

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Upcoming Meeting
Date
September 2, 2025
Tuesday, 10:00 AM

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Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 40% of the last 3 payments made and in the new fiscal year 50% will be credited. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.