EMERGENCY WATER OUTAGE
Sep 11, 2026 | 09:00 PM

EMERGENCY WATER OUTAGE
Sep 11, 2026 | 04:30 PM

EMERGENCY WATER OUTAGE
Sep 11, 2026 | 02:00 PM

DC Water advises flushing building plumbing systems with fresh water before resuming normal operations

May 21, 2020

-Building plumbing systems can experience water quality issues after periods of little-to-no water use

-CDC and other experts have provided guidance for building managers and operators

DC Water is advising commercial building operators to flush their plumbing systems with fresh water before resuming normal operations. Many businesses and buildings have been closed or operating at reduced capacity to limit the spread of coronavirus (COVID-19) in accordance with Mayor Bowser’s Order requiring the closure of non-essential businesses in the District. The Mayor has extended the order through June 8, but the flushing guidance still applies.

Any water left stagnant in building plumbing systems can degrade in quality and safety, potentially causing water discoloration and elevated levels of lead and other contaminants. Bacteria like Legionella and other microbes can also grow in building pipes and fixtures during periods of little-to-no water use.

The U.S. Centers for Disease Control and Prevention (CDC) has issued updated guidance to ensure the safety of building water systems and end-use devices after a prolonged shutdown. Additional guidance for those who are responsible for maintaining building water systems has been developed by experts at the Environmental Science, Policy & Research Institute (ESPRI) and AH Environmental Consultants, Inc.

Mayor Bowser has formed a ReOpen DC Advisory Group which has developed recommendations on reopening the District safely and sustainably. When building managers prepare to reopen businesses, schools, childcare facilities, offices, hotels, campuses, and other public buildings, they should consider following this guidance to replace stagnant water in their building plumbing systems with fresh drinking water from DC Water’s distribution system.

DC tap water remains safe and unaffected by coronavirus (COVID-19). There is no evidence COVID-19, the disease caused by the coronavirus can survive in treated drinking water. The same disinfectants, like chlorine, that make the water safe to drink, are effective against COVID-19. DC’s drinking water has two stages of disinfection during the water treatment process before it is distributed to the city. The first stage is free chlorine and the second is chloramine; both are very effective at killing viruses. Additionally, residual disinfection levels throughout our pipe distribution system remain at effective levels to keep the water clean and safe.

“We are proud to continue providing clean, safe drinking water to our city,” said David L. Gadis, CEO and General Manager of DC Water. “We remain ready to support our customers when Mayor Bowser determines it is safe to begin reopening the District.” 

More information and guidance for commercial buildings can be found at dcwater.com/water-quality-commercial.

For updates on the District’s response to COVID-19, visit coronavirus.dc.gov.

 

###

Latest News

Graphic invitation to Community Day on September 19 from 10:30 a.m. t0 3 p.m.

DC Water Opens the West Potomac Park Construction Site to the Public for Tours, Activities and More

Ever wonder what it takes to build a 5.5-mile tunnel beneath the nation’s capital? On Saturday, September 19, DC Water invites the community for a rare opportunity to experience one of the District’s largest infrastructure projects up close and underground.

Photo of manhole entrance withe completed geopolymer

Second of four high-priority repair projects is now complete

DC Water has completed the second of four critical repair projects on the Potomac Interceptor Sewer Line. Crews finished strengthening a 490-foot section of the pipe at Broad Run in Loudoun County today.

Image of Clara Barton Parkway showing lane closure

Beginning this week and continuing through the end of September, DC Water will temporarily close one lane overnight on Clara Barton Parkway at the Maryland-D.C. border. The closures are necessary to allow crews to safely begin geopolymer work, a concrete-like material, applied inside the sewer line as part of emergency repairs to a section of the Potomac Interceptor.

Upcoming Meeting

Board of Directors Meeting

April 24, 2023

Monday 9:00 AM

Announcement

Graphic invitation to Community Day on September 19 from 10:30 a.m. t0 3 p.m.
Go Behind the Scenes at the Potomac River Tunnel Project Community Day

DC Water Opens the West Potomac Park Construction Site to the Public for Tours, Activities and More

Ever wonder what it takes to build a 5.5-mile tunnel beneath the nation’s capital? On Saturday, September 19, DC Water invites the community for a rare opportunity to experience one of the District’s largest infrastructure projects up close and underground.

Latest Blog Post
Emergency supplies arranged on a table, including bottled water, canned food, a backpack, first aid kit, flashlight, phone, medication and other essential items.
Simple Ways to Stay Prepared at Home
A few simple steps can help your household prepare for severe weather and temporary water or sewer service interruptions.
Upcoming Meeting

Upcoming Events

Sep 19
Sep 19

Customer Service Center Announcement

Payment Plan Incentive: provides a credit back of 50% of the last 3 payments made. Eligible participants are residential customers who have had an outstanding balance for 60 days or greater and with an outstanding balance of $500 or more.