Storm and Flooding on September 10, 2020

Meeting Alert: Flood Water Damage Forum

DC Water will be participating in a virtual Flood and Water Damage Forum from 4:00 - 5:00 pm on Thursday, Dcember 10, hosted by the Department of Insurance, Securities and Banking. Learn how to protect your property from water damage due to flooding, as well as resources and complaint processes available if damage occurs.

For full details on how to join, visit https://disb.dc.gov/event/flood-and-water-damage-prevention-protection-a....

The Storm

On Thursday, September 10, 2020, a surprisingly intense storm dumped almost three inches of stormwater on the District in a two hour period. The impact on the city's sewer infrastructure was immediate. Sewer and stormwater pumps throughout the system were pushed to their maximum pumping limit and within 25 minutes the new Anacostia Tunnel System filled to capacity (100 million gallons). The flow to the Blue Plains plant spiked and our new wet weather treatment facility was pressed into service. It too quickly reached capacity.

In the heart of the city, the existing sewers performed as designed but simply could not handle the amount of stormwater generated by the storm. Even the First Street Tunnel, which was built to mitigate historic flooding issues in Bloomingdale and LeDroit Park and can hold up to 8 million gallons of stormwater, filled to the top and overflowed.

Resources Available for Residents

DC Water is partnering with the District Government to provide assistance and resources for residents impacted by the flooding. That includes Emergency Clean-up Relief for residents who need immediate assistance to dewater their properties, and an expansion of our Backwater Valve Rebate Program to help protect customers in future storms.

For more information, please read the Community Resource Guide. The guide is also available in the District's various languages:

Photo from Neighborhood Walkthrough
CEO David Gadis and Mayor Muriel Bowser meet with residents

Immediate Response

On Saturday, September 12, CEO and General Manager David L. Gadis joined Mayor Bowser for a tour of some of the hardest hit neighborhoods and met with residents who were impacted by the flooding and suffered damage to their properties. Mr. Gadis immediately pledged to expand DC Water's Backwater Valve Rebate Program that was previously offered to residents of Bloomingdale and LeDroit Park. For more information about the expansion of the program and how to apply, click here.

Community Town Hall

Mr. Gadis met with residents again in a Virtual Town Hall meeting on Wednesday, September 16. Thank you to everyone who participated.

To see the presentation from the meeting, click here.

Emergency Clean-up Relief

DC Water recognizes significant hardships experienced by DC residents because of the unexpected flooding event.

The Authority's Board of Directors has committed $1.5 million for clean-up assistance for those who need immediate relief and have been unable to dewater their property:

  • Dewatering, cleaning and sanitizing with a per property limit of $5,000
  • ​DC Water will pay the company directly for these services

To schedule service, please contact one of the following companies beginning at 9:00 am on September 17, 2020:

Service Master at 703-212-7000 (24/7) or ​ServePro at 703-448-8444 (24/7)

For questions or to resolve issues, please contact the Emergency Clean Up Program hotline at 202-428-5244 (9:00am to 5:00pm, Monday through Friday).

Claims

DC Water's insurance administrator is working to expedite the review of claims that have been received related to the flooding on September 10. We ask for your patience as each claim is thoroughly evaluated.

Claims Received

  • DC Water, through our insurance administrator PMA, has received 263 claims.
  • PMA is working to review the 263 claims and over 1,600 attachments; PMA has made initial contact with everyone who filed a claim.
  • Because of the significant number of claims received, PMA is assigning additional internal staff to handle the 80% increase in claims received.

The Claims Process

  • Each claim different, and each requires an investigation that includes contact with the customer and review of all of the materials submitted. Must ensure the invoices are properly itemized, reasonable and necessary. 
  • After the claims are verified, PMA submits written recommendations (in batches of 10 minimum) to DC Water for approval.
  • When settlements are approved, customers will receive a release to sign and return.  Payment is issued to customer once the signed release is received. 

You can help

  • The same PMA staff reviewing your claims are also answering customer phone calls. Please allow PMA the time needed to review all cleaning reimbursement requests. 
  • Once the investigations and cleaning reimbursement process are complete, PMA will begin responding to your damage claims.  To be clear, the fund is only intended to provide cleaning assistance and is not intended for your property damage. 
  • Please forward your materials together, including related itemized cleaning receipt(s) and photos to claimsmail@pmagroup.com.  Include your full name and claim number on the subject line. Your receipt must clearly reflect the service provider’s contact information, your service address and the work that was performed. 
  • Remember, this process takes time. Quickly respond to your Adjuster’s calls or letters to prevent any further delay. 
  • Our goal is to resolve each cleaning reimbursement request as quickly as possible but no later than January 31, 2021. If you followed the directions noted above and have questions about your claim status, please call your adjuster.

For more information please visit dcwater.com/claims.

Frequently Asked Questions

We know many residents have questions about the flooding. We have tried to provide answers to to some of the most commonly asked question and posted them here. The FAQ document has also been distributed door to door in some of the impaced neighborhoods.

Additional Resources

The District Department of Insurance, Securities and Banking (DISB) has insurance tips and other useful information on its website at www.disb.dc.gov. Residents may also contact DISB at floodcomplaints@dc.gov or by calling (202) 442-7828. Below are some links to more information about insurance:

Insurance tips for homeowners and renters
Hidden Benefits of your homeowners insurance policy
It is important to maintain your homeowners insurance
DISB Consumer Guide: Flood insurance
Five reminders about your insurance coverage
After Storm Sandy, five reminders about your insurance coverage

A Historic Problem

The District inherited a very old system from the federal government and DC Water is working to modernize and expand the sewer and pump station infrastructure every year. The greatest investment is the Clean Rivers Project which is steadily reducing flooding incidents and combined sewer overflows to the Anacostia and Potomac Rivers and Rock Creek. As additional tunnels come on line in 2023 and 2030 there should be even more reduction in overflows and flooding. The First Street Tunnel in Bloomingdale and the lower leg of the Anacostia Tunnel are both in operation and are functioning as overflow storage during heavy rains. For example, the Anacostia tunnel can hold more than 100 million gallons of sewage and stormwater and the First Street tunnel can hold 8 million gallons. Again, both tunnels filled to capacity during the September 10 storm.

Currently, DC Water is building the Northeast Boundary Tunnel which will add 90 million of additional capacity for combined sewage. The NEBT will help reduce overflows to the Anacostia River and provide additional flooding relief for low-lying neighborhoods. When it is completed in 2023 the tunnel will bring the capacity of the system up to a 15 year storm. Please click on the links for more information about the NEBT and the Clean Rivers Project.

Despite the added capacity of the tunnels, it is important to note that flooding is still possible in very heavy rainstorms and homeowners should consider purchasing flood insurance.